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Technical Support

For all technical questions relating to CD-ROM, DVD or Online products please contact

Technical Support
Bénédict Ripperger
Phone: +49 30 26 005 263
Fax: +49 30 26 005 222
E-mail: techsupport@degruyter.com

When contacting us by e-mail please include a detailed description of the problem preferably with screenshots of the error messages and information on the systems specifications of your PC (operating system incl. Servicepack, space on hard disc, RAM, version of Web browser).

Technical questions include:

• Installation of CD-ROMS
  
• Set up of accounts for online databases
  
• Troubleshooting for web and CD-ROM databases
  
• Search tips

Database set-up
Tanja Gégény
Phone: +49-(0)30-26005-289
Fax: +49-(0)30-26005-258
e-mail: tanja.gegeny@degruyter.com

E-journals set-up
Claudia Wahl
Phone: +49-(0)30-26005-280
Fax: +49-(0)30-26005-258
e-mail: claudia.wahl@degruyter.com