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Orders, Inquiries and Claims

Inquiries about Orders / Claims


Books:

Rhenus Medien Logistik GmbH & Co. KG
Justus-von-Liebig-Str. 1
86899 Landsberg
Germany
Phone: +49-(0)8191-97000-214
Fax: +49-(0)8191-97000-594
e-mail: degruyter@de.rhenus.com

Journals:
Rhenus Medien Logistik GmbH & Co. KG
Justus-von-Liebig-Str. 1
86899 Landsberg
Germany
Phone: +49-(0)8191-97000-881
Fax: +49-(0)8191-97000-103
e-mail: degruyter@de.rhenus.com


General Inquiries


from Germany, Austria, Switzerland:

Kundenservice@deGruyter.com

from the USA, Canada, Mexico:
Walter de Gruyter, Inc.
PO Box 960
Herndon, VA 20172-0960
Phone: +1 (703) 661 1589
Tel. Toll-free +1 (800) 208 8144
Fax: +1 (703) 661 1501
e-mail for general inquiries: USinfo@degruyter.com

from the rest of the world:
Customerservice@deGruyter.com


Technical Support

For all technical questions relating to CD-ROM, DVD or Online products please contact

Technical Support
Bénédict Ripperger
Bénédict Ripperger
Phone: +49 30 26 005 263
Fax: +49 30 26 005 222
E-mail: techsupport@degruyter.com

When contacting us by e-mail please include a detailed description of the problem preferably with screenshots of the error messages and information on the systems specifications of your PC (operating system incl. Servicepack, space on hard disc, RAM, version of Web browser).

Technical questions include:

  • Installation of CD-ROMS
  • Set up of accounts for online databases
  • Troubleshooting for web and CD-ROM databases
  • Search tips


Database set-up

Tanja Gégény
Tanja Gégény
Phone: +49-(0)30-26005-289
Fax: +49-(0)30-26005-258
e-mail: tanja.gegeny@degruyter.com


E-journals set-up

Claudia Wahl
Claudia Wahl
Phone: +49-(0)30-26005-280
Fax: +49-(0)30-26005-258
e-mail: claudia.wahl@degruyter.com