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Customer Service


We are at your disposal to answer any questions that you might have regarding access setup to eJournals, eBooks and databases. In case of problems with your account you can contact us as well. When encountering problems with other digital media from us we are happy to assist you, too.

Our central email address is service [ at ] degruyter.com

Silvia Framke
Senior Manager Customer Service
Tel.: +49-(0)30-26005-197
e-mail: service [ at ] degruyter.com

Olaf Schmalfuß
Manager Customer Service
Tel.: +49-(0)30-26005-102
e-mail: service [ at ] degruyter.com

Ulrich Neustadt
Associate Customer Service

Tel.: +49-(0)30-26005-102
e-mail: service [ at ] degruyter.com

Ahmet Öztürk
Associate Customer Service
Tel.: +49-(0)30-26005-102
e-mail: service [ at ] degruyter.com

Laura Trellopoulos
Technical Customer Service – Americas

Tel.: +1 857-284-7073 x121
e-mail: service [ at ] degruyter.com

Claudia WahlClaudia Wahl
Associate Customer Service
Tel.: +49-(0)30-26005-102
e-mail: service [ at ] degruyter.com