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Ordering / Payment / Delivery

Möchten Sie uns zu Ihrer Bestellung noch etwas mitteilen, schreiben sie uns bitte eine Mail an Customerservice@deGruyter.com; dabei bitte unbedingt die Bestellnummer angeben.
If you cannot find the answer you are looking for in this FAQ section, please do not hesitate to contact us at service@degruyter.com any time.

What can I purchase on the site?
How can I order?
What are your Terms and Conditions of Sale?
Can I order titles in advance of the publication date?
What is "Delivery time is about 10 weeks from the order date" about?
How long will it take for my book(s) to arrive?
When will I receive my pre-ordered items?
What currency can I use to buy?
How do I pay?
Which credit cards are accepted?
How do I find my Card Security Number?
How do I know my credit card number is secure on your site?
When will my credit card be charged?
What do I get when I buy an online item?
How much will I pay for delivery?
Will I receive an order confirmation?
Will I get a receipt?
Do I get charged VAT on journals sold by DG?
Can I cancel or change an order?
I did not receive an order confirmation: what should I do?
I purchased a book/chapter/article but I cannot access it
I purchased the wrong article. What do I do?
My book has an error in it / pages missing. What now?
I have received the wrong / a damaged book. What now?
The journal article PDF I purchased won't download?
I haven't received everything I ordered. what can I do?
Do I have the right to return electronic books and journals?
How do I return an item?
How can I keep track of my purchases?
What is your policy concerning claims of non receipt?
Has my book been shipped?
Kann ich nach einem Rechnerabsturz prüfen, was ich bestellt habe?
Kann ich eilige Auslandsbestellungen per Luftpost liefern lassen?
Entstehen Zusatzkosten, wenn die Rechnung und Lieferung an getrennte Orte gehen?
Was bedeutet Proforma-Rechnung?
What does the "Secured by Thawte" icon on your site mean?
Ist die Lieferung an eine Packstation möglich?
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How can I contact you if what I’ve read here isn’t enough?