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FAQ for individual users

In the following, you will find a list of FAQ for individual users of De Gruyter Online.

For more information, see also
FAQ for authors
FAQ for librarians

FAQ for trade customers
FAQ ePUB

If you cannot find the answer you are looking for in this FAQ section, please do not hesitate to contact us at service [ at ] degruyter.com anytime.


Access to Content

Error page 'An error has occured', no access to content
How do I see that I have access to a certain content item?
How do I access my purchased books, chapters or articles?
How do I receive and activate an access token?
Why can I not access the Supplementary Material of an article?

Where will I find what kind of information and content, and until when?

Can all De Gruyter databases be found on De Gruyter Online?
May I purchase a textbook as an eBook?

Questions regarding my account, my personal settings and my alert subscriptions

How is the login procedure on De Gruyter Online?
How can I sign up for newsletters and eMail alerts?
Which newsletters and alerts can I sign up for on De Gruyter Online?

How will I manage to find my way on De Gruyter Online?

Which search and browse functions does De Gruyter Online offer?
Where do I find the e-publications on De Gruyter Online? (eBooks, eJournals and databases)?
Which Browser settings and technical requirements are recommended?

Site in general

What are the next steps for improvement?
Site access for crawlers

 


Access to Content
 

Error page 'An error has occured', no access to content

When trying to access a page/content on the platform occasionally a page with the following error message appears: "An error has occurred in the application. Please contact support. Thank you for your patience and understanding". This is randomly appearing error, which once it occurred prevents access to the page/content. This error message can be attributed to several causes. Should you encounter this error message this does not mean that somebody else can’t access the content either (but it might). You don’t have to take any steps to solve this problem from your side, it is not a question of missing access rights or similar.

However, you would do us a huge favour if you helped us chase the problem: should you still come across this error message, please send a screenshot, the relevant URL and the time of the error to service [ at ] degruyter.com. We will have a much better chance fixing the remaining bugs behind this error that way. Thanks a lot in advance!

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How do I see that I have access to a certain content item?

Access Icons to show the level of access a user has to a piece of content are displayed on all relevant levels, from titles down to chapters and articles as well as issue lists of journals.

   
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How do I access my purchased books, chapters or articles?

To access your purchased content log on to your user account, go to My De Gruyter, My Bookshelf and then Titles I’ve got access to. You will be led to an overview page of your purchased content of which you can choose what you would like to access.

Furthermore, you can access your purchased books, chapters or articles through the respective product page – simply choose Read Content.

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How do I receive and activate an access token?

Access Tokens are handed out periodically during various marketing campaigns. We will keep you up-to-date on our Facebook Page if we have any new offers. Detailed information on how to activate your Access Token you will find here.

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Why can I not access the Supplementary Material of an article?

There are different things you can do to assess why you might not be able to access the material and to solve the problem:

  1. Check your access rights (you can only download the material if you have full access to the article).
  2. Make sure you are logged in (you have to be logged in with your De Gruyter Online account to be able to download the material).
  3. Check the error message you received (see FAQ for more details).
  4. Delete the cache and cookies of your browser.

In case you need further help, please contact our Customer Service at service [ at ] degruyter.com.

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Where will I find what kind of information and content, and until when?
 

Can all De Gruyter databases be found on De Gruyter Online?

No. The primary source databases of the former Saur Verlag did not move to De Gruyter Online in August 2012, but remain on their current platform. There will be no changes in accessing the following products:
  • World Biographical Information System (WBIS) Online
  • Deutsche Geschichte im 20. Jahrhundert Online (20th Century German History Online) with the parts:
    Nationalsozialismus, Holocaust, Widerstand und Exil 1933-1945 (National Socialism, Holocaust, Resistance and Exile 1933-1945)
    Tagesrapporte der Gestapoleitstelle Wien 1938-1945 (Daily Reports of the Gestapo Headquarters Vienna 1938-1945)
  • Deutsche Literatur des 18. Jahrhundert Online (18th Century German Literature Online)
  • Der literarische Expressionismus Online (German Literary Expressionism Online)
  • Die Vossische Zeitung Online. 1918-1934

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May I purchase a textbook as an eBook?

Yes, you can purchase a single user eBook through one of our vendor partners.

> More information

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Questions regarding my account, my personal settings and my alert subscriptions
 

How is the login procedure on De Gruyter Online?

To set up an account on De Gruyter Online, simply register with your eMail address. In case you still have a former Reference Global account with the same eMail address, we kindly ask you to re-activate your user account on De Gruyter Online by re-setting your password when logging in. 

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How can I sign up for newsletters and eMail alerts? 

For our newsletters you can sign up here. As a registered user you can also receive an automatic information, as soon as new content is available on De Gruyter Online and receive further alerts.

For subscription of these alerts please go to your personal user account My De Gruyter and choose My Alerts. Then select your category and corresponding alert, set your language preference and click the subscribe button. You will receive a confirmation eMail for your first subscription to each of the alerting categories. By clicking the link in the confirmation eMail you can finalize your subscription. 

If you would like to unsubscribe from an Alert please choose the category and click the unsubscribe button behind the corresponding Alert.

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Which newsletters and alerts can I sign up for on De Gruyter Online?

The different De Gruyter News and Updates newsletters offer interesting information for librarians, library suppliers and others. Also available are Subject Alerts, eTOC Alerts, Citation Alerts, New Entry Alerts, New Article Alerts, Saved Search Alerts and eBook or Journal Package Alerts. Users can register to receive all these from within their personal user accounts. Links to the registration option are also given in all relevant contexts throughout the site.

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How will I manage to find my way on De Gruyter Online?
 

Which search and browse functions does De Gruyter Online offer?

  • Searches for publications and for content happen in the same place.
  • The user can choose whether to search search for publications or search content (articles, chapters, database entries).
  • Facetted browsing is possible.
  • Additional title information – table of contents and preview of first page or abstract - is directly visible, even without full text access to the content.
  • Recommended further reading, frequently used search terms and article citations guide users to sources of additional information about research topics.
  • There are separate search functionalities for searches within journals, books and databases.

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Where do I find the e-publications on De Gruyter Online? (eBooks, eJournals and databases)?

Browse and search functions are focused on titles, articles, database entries, and book chapters, not on formats. So you will find a title or a document first and then, when you are looking at the title information, see at one simple glance in which formats it is available.

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Which Browser settings and technical requirements are recommended?

Browsers: The display has been optimized for the current production versions of Firefox (Firefox 18.0 - 43.0), Internet Explorer (IE 8-11) and Google Chrome (Compatibility View of IE8+9 is not supported.).
Screen Resolution: The minimum screen resolution is 1024X768. 800x600 screens will be accommodated with scrolling.

It is recommended to allow cookies, have JavaScript enabled, have Flash installed to play video in databases (Pschyrembel), and have a PDF reader installed to read PDFs downloaded to a user’s machine.

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Site in general
 

What are the next steps for improvement?

We are continually working on issues to improve the browsing, searching and search facets, as well as the title display and general appearance of information on the platform. This is ongoing with a focus on usability issues.
 

Site access for crawlers

De Gruyter Online is open for crawlers such as Google Scholar so that a greater visibility of the content on the internet can be assured.

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