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FAQ for individual users

In the following, you will find a list of FAQ for individual users of De Gruyter Online.

For more information, see also
FAQ for librarians
FAQ for trade customers

If you cannot find the answer you are looking for in this FAQ section, please do not hesitate to contact us at service@degruyter.com anytime.


Access to Content

What happened to Reference Global?
Error page 'An error has occured', no access to content
 

Where will I find what kind of information and content, and until when?

Are www.reference-global.com and the former www.degruyter.com still online?
Can I find all electronic content on the new platform?

Have all De Gruyter databases moved to the new platform?
What happened to my content the moment the new platform went live?
How do I access the journals that De Gruyter has taken over from BE Press?

What happens to my account, my personal settings and my alert subscriptions?

What happened to my user account on Reference Global once the new platform went live? Will I receive new login details for the new platform?
Have my account settings from Reference Global been automatically transferred to the new platform?
Can I see my former search history from Reference Global on the new platform?
Have my entries in my virtual book shelf been transferred to the new platform?
What happened to my existing newsletter and alert subscriptions?
Do I need to re-register in order to receive newsletters and e-mail alerts? Until when do I need to do this?
Are there any additional Alerts and / or newsletters?

How will I manage to find my way on the new platform?

Are the search and browse functions on the new platform identical to those on www.degruyter.com and www.reference-global.com?
Where do I find the e-publications on the new platform? (eBooks, eJournals and databases)?
Which Browser settings and technical requirements are recommended?

Site in general

What are the next steps for improvement?
Site access for crawlers
 


Access to Content

What happened to Reference Global?

Since December, 22 2011 the platform Reference Global for De Gruyter's electronic content is no longer online. All content is now available on De Gruyter Online. The name Reference Global is no longer in use. Links into the content on Reference Global are redirected to the new platform, provided that a certain link syntax is being used.

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Error page 'An error has occured', no access to content

When trying to access a page/content on the platform occasionally a page with the following error message appears: "An error has occurred in the application. Please contact support. Thank you for your patience and understanding". This is randomly appearing error, which once it occurred prevents access to the page/content. This error message can be attributed to several causes. Should you encounter this error message this does not mean that somebody else can’t access the content either (but it might). You don’t have to take any steps to solve this problem from your side, it is not a question of missing access rights or similar.

However, you would do us a huge favour if you helped us chasing the problem: should you still come across this error message, please send a screenshot, the relevant URL and the time of the error to service@degruyter.com. We will have a much better chance fixing the remaining bugs behind this error that way. Thanks a lot in advance!

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Where will I find what kind of information and content, and until when?

 

Can I find all electronic content on the new platform?

You can now find all title information and the complete electronic contents for De Gruyter journals and books under one roof.

All De Gruyter databases and eBookPLUS publications are now also available on De Gruyter Online since 30 August 2012.

This means that all content is now available on the platform, new content is uploaded regularly. Occasionally we see individual content items missing. If we notice this or are being informed about this by you we analyze the situation immediately and make these pieces of content available as soon as possible.

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Have all De Gruyter databases moved to the new platform?

No. The primary source databases of the former Saur Verlag did not move to De Gruyter Online in August 2012, but remain on their current platform. There will be no changes in accessing the following products:

  • World Biographical Information System (WBIS) Online
  • Deutsche Geschichte im 20. Jahrhundert Online (20th Century German History Online) with the parte:
  • Nationalsozialismus, Holocaust, Widerstand und Exil 1933-1945 (National Socialism, Holocaust, Resistance and Exile 1933-1945)
  • Tagesrapporte der Gestapoleitstelle Wien 1938-1945 (Daily Reports of the Gestapo Headquarters Vienna 1938-1945)
  • Deutsche Literatur des 18. Jahrhundert Online (18th Century German Literature Online)
  • Der literarische Expressionismus Online (German Literary Expressionism Online)
  • Die Vossische Zeitung Online. 1918-1934

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Are www.reference-global.com and the former www.degruyter.com still online?

Both sites remained online until the 21st of December 2011. Our new online platform "De Gruyter Online" took over on December 22nd. This new website leads not only to title information, formerly accessible on www.degruyter.com, but also to our eBooks, eJournals and databases, formerly available on www.reference-global.com. That means the new website completely replaced both former websites.

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What happened to my content the moment the new platform went live?

Your user account has been transferred to the new platform, including your information for accessing content. However, data protection regulations prevent us from simply transferring existing personal settings to the new system. We are therefore kindly asking users to re-activate their user accounts on the new platform by re-setting their password when logging in. Please use the eMail address from your former Reference Global account to do so. Once you have successfully reset your password and logged in anew, you will have access to the same content you had access to on www.reference-global.com

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How do I access the journals that De Gruyter has taken over from BE Press?

The BE Press journals that De Gruyter has taken over at the end of 2011, are available on De Gruyter Online. The DOI links of the BE Press journals are redirected to De Gruyter Online.

The journals from NASPA and PSO have not yet moved to De Gruyter Online and are still available on their old platform. The date for their move has not yet been confirmed.

All systematic problems loading the content of BE Press journals has been solved, all content is now accessible on the platform.

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What happens to my account, my personal settings and my alert subscriptions?

 

What happened to my user account on Reference Global once the new platform went live? Will I receive new login details for the new platform?

Yes. Data protection regulations prevent us from simply transferring existing personal settings to the new system. We are therefore kindly asking users to re-activate their user accounts on the new platform by re-setting their password when logging in. Please use the eMail address from your former Reference Global account to do so.

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Have my account settings from Reference Global been automatically transferred to the new platform?

No. Data protection regulations prevent us from simply transferring existing personal settings to the new system. Individual notifications, notepad functions, saved searches, virtual bookshelf etc. have not been transferred to the new platform. We are therefore kindly asking users to re-activate their user accounts on the new platform by re-setting their password when logging in and set any personal settings afresh. Please use the eMail address from your former Reference Global account to do so.

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Can I see my former search history from Reference Global on the new platform?

No. The improved personal user account area offers a variety of functions for working with content: saved searches, individual notifications, notepad functions, a virtual bookshelf for titles, chapters, articles and database entries and other useful tools.

However, Data protection regulations prevent us from transferring existing personal settings for user accounts. We are therefore kindly asking users to re-activate their user accounts on the new platform by re-setting their password when logging in and set any personal settings afresh. Please use the eMail address from your former Reference Global account to do so.

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Have my entries in my virtual book shelf been transferred to the new platform?

No. The improved personal user account area offers a variety of functions for working with content: saved searches, individual notifications, notepad functions, a virtual bookshelf for titles, chapters, articles and database entries and other useful tools.

However, Data protection regulations prevent us from transferring existing personal settings for user accounts. We are therefore kindly asking users to re-activate their user accounts on the new platform by re-setting their password when logging in and set any personal settings afresh. Please use the eMail address from your former Reference Global account to do so.

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What happened to my existing newsletter and alert subscriptions?

Data protection regulations prevent us from simply transferring existing registrations for newsletter subscriptions and alerting services to the new system. We are therefore kindly asking users to re-activate their user accounts and re-subscribe to all their newsletters and alerts.

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Do I need to re-register in order to receive newsletters and e-mail alerts? Until when do I need to do this?

Yes. Data protection regulations prevent us from transferring our existing registrations for newsletters and alerts to the new system. We are therefore asking users to re-activate their user accounts at the new site and re-subscribe to all their newsletters and alerts. There is no time limit, you can register for the newsletter and Alerts at any time.

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Are there any additional Alerts and / or newsletters?

Yes. We will continue to provide our newsletter for librarians, Subject Alerts, eTOC Alerts, Citation Alerts and Saved Search Alerts.

Also available are: Ahead of Print Alerts, New Entry Alerts, Book or Journal Package Alerts. Users can register to receive all these from within their personal user accounts. Links to the registration option are also given in all relevant contexts throughout the site.

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How will I manage to find my way on the new platform?

 

Are the search and browse functions on the new platform identical to those on www.degruyter.com and www.reference-global.com?

Almost, but there are several improvements:

  • Searches for publications and for content happen in the same place.
  • The user can choose whether to search search for publications or search content (articles, chapters, database entries).
  • The criteria for displaying search results have been optimized and searches are faster.
  • Facetted browsing is possible.
  • Additional title information – table of contents and preview of first page or abstract - is directly visible, even without full text access to the content.
  • Recommended further reading, frequently used search terms and article citations guide users to sources of additional information about research topics.
  • There are separate search functionalities for searches within journals, books and databases.

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Where do I find the e-publications on the new platform? (eBooks, eJournals and databases)?

Browse and search functions are focused on titles, articles, database entries, and book chapters, not on formats. So you will find a title or a document first and then, when you are looking at the title information, see at one simple glance in which formats it is available.

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Which Browser settings and technical requirements are recommended?

Browsers: The display has been optimized for the current production versions of Firefox (Firefox 3.6-8), Internet Explorer (IE 8-9) and Google Chrome. (Compatibility View of IE8+9 is not supported.)
Screen Resolution: The minimum screen resolution is 1024X768. 800x600 screens will be accommodated with scrolling.

It is recommended to allow cookies, have JavaScript enabled, have Flash installed to play video in databases (Pschyrembel), and have a PDF reader installed to read PDFs downloaded to a user’s machine.

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Site in general

 

What are the next steps for improvement?

We are continually working on issues to improve the browsing, searching and search facets, as well as the title display and general appearance of information on the platform. This is ongoing with a focus on usability issues.

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Site access for crawlers

The platform is now open for crawlers such as Google Scholar so that a greater visibility of the content on the internet can be assured.

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