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FAQ for Librarians

In the following, you will find a list of FAQ for librarians.

For more information, see also
FAQ for individual users of DG Online
FAQ for trade customers

If you cannot find the answer you are looking for in this FAQ section, please do not hesitate to contact us at service@degruyter.com anytime.


Access to content

Error page 'An error has occured', no access to content
Are all De Gruyter databases accessible on De Gruyter Online?
Have there been any changes in accessing De Gruyter journals and eBooks?
What is the syntax of the direct access URL for journal content?
What is the structure of deep links pointing to journal content?
How do I access the journals that De Gruyter has taken over from BE Press?
How do I see that I have access to a certain content item?

Administrator accounts and library features

Is there a possibility to set up library administrator accounts on De Gruyter Online?
Are COUNTER reports available?

Are historical usage statistics available for 2011?

How do I get MARC records?

What about Shibboleth authentication?

Do libraries using proxy  servers need to adjust their settings?

What about metasearch interfaces?

Which browser settings and technical requirements are recommended?

Is there training material available for De Gruyter Online?

Site in general

What are the next steps for improvement?
Site access for crawlers


Access to content

Error page 'An error has occured', no access to content

When trying to access a page/content on the platform occasionally a page with the following error message appears: "An error has occurred in the application. Please contact support. Thank you for your patience and understanding". This is randomly appearing error, which once it occurred prevents access to the page/content. This error message can be attributed to several causes. Should you encounter this error message this does not mean that somebody else can't access the content either (but it might). You don't have to take any steps to solve this problem from your side, it is not a question of missing access rights or similar.

However, you would do us a huge favour if you helped us chasing the problem: should you still come across this error message, please send a screenshot, the relevant URL and the time of the error to service@degruyter.com. We will have a much better chance fixing the remaining bugs behind this error that way. Thanks a lot in advance!

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Are all De Gruyter databases accessible on De Gruyter Online?

No. The primary source databases of the former Saur Verlag did not move to De Gruyter Online, they remained on their current platform. There will be no changes in accessing the following products:

  • World Biographical Information System (WBIS) Online
  • Deutsche Geschichte im 20. Jahrhundert Online (20th Century German History Online) with the parte:
    Nationalsozialismus, Holocaust, Widerstand und Exil 1933-1945 (National Socialism, Holocaust, Resistance and Exile 1933-1945)
    Tagesrapporte der Gestapoleitstelle Wien 1938-1945 (Daily Reports of the Gestapo Headquarters Vienna 1938-1945)
  • Deutsche Literatur des 18. Jahrhundert Online (18th Century German Literature Online)
  • Der literarische Expressionismus Online (German Literary Expressionism Online)
  • Die Vossische Zeitung Online. 1918-1934

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Have there been any changes in accessing De Gruyter journals and eBooks?

All DOI-Links to electronic journals and eBooks have been switched at CrossRef, so that all of them now point to the new platform De Gruyter Online. 

DOIs are being registered when content is loaded to the platform.

Additional redirects have been set up for all products that are not accessed via DOI (eg book series), as well as for many other links used in library catalogs.

Links with the following syntax will be redirected to the new platform:
For books:

  • http://www.reference-global.com/isbn/<ISBN>
  • http://www.reference-global.com/doi/book/<DOI>
  • http://www.reference-global.com/action/showBook?doi=<DOI> <-- Please ascertain that in the DOI the  "/" ist not replaced by "%2F"
  • http://www.reference-global.com/series/<Lettercode> --> for book series
     

For journals:

  • Current issue: http://www.reference-global.com/toc/<JournalCode>/current
  • List of issues: http://www.reference-global.com/loi/<JournalCode>
  • Direct link to article PDF: http://www.reference-global.com/doi/pdfdirect/<doi>

This means that all access to content should be possible without any requirement for changes on the library side. But if specific links into Reference Global content are being used, we cannot exclude the possibility that these are not redirected and thus provide an error message upon use. These links must be changed in the institutions using them.

The redirects from Reference Global into the new platform will be available without time restriction. Should you be using links containing the domain name www.reference-global.com in your library catalogs, we recommend that you eventually change them to the new URL or the respective DOI link. You can replace www.reference-global.com with www.degruyter.com in the URLs, the syntax is working for these URLs, too and you will be brought to the content.

All our customer's subscriptions and purchase information has been set up on the new online platform. Should you experience problems in accessing your content, please contact our Technical Customer Service (service@degruyter.com). 

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What is the syntax of the direct access URL for journal content?

With the following link syntax you can directly access the latest issue of a journal:

http://www.degruyter.com/view/j/[journalCode]?recentIssue=true

For the journal Clinical Chemistry and Laboratory Medicine (CCLM) the URL is as follows:

http://www.degruyter.com/view/j/cclm?recentIssue=true

Journal Codes can be gathered from the URL of a journal on De Gruyter Online that is viewed. It is the code in the parameter following  /view/j/

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What is the structure of deep links pointing to journal content?

Deep links that point directly to specific journal articles (eg originating in linkresolvers or other systems) must be changed to reflect the new link syntax of De Gruyter Online. This syntax is as follows:
http://www.degruyter.com/JournalArticles?source=/j/[journal code]&volume=[volume number]&issue=[issue number]&page=[page number]

In brackets [ ] is the information that has to be added from the source (without brackets). Accesing a specific article from volume 49, issue 11 and page 1873 from the journal Clinical Chemistry and Laboratory Medicine (CCLM) looks like this:
http://www.degruyter.com/JournalArticles?source=/j/cclm&volume=49&issue=11&page=1873

Access via inbound OpenURL from linkresolvers on article level is now possible. The syntax is: http://www.degruyter,com/openurl?genre=[Typ]&issn=[ISSN]&volume=[volume number]&issue=[issue number]&spage=[start page]&epage=[end page] (individual parts can be omitted).

Which is for example: http://www.degruyter.com/openurl?genre=article&issn=1612-703X&volume=90&issue=2&spage=396&epage=404

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How do I access the journals that De Gruyter has taken over from BE Press?

The BE Press journals that De Gruyter has taken over at the end of 2011, are available on De Gruyter Online. The DOI links of the BE Press journals are redirected to De Gruyter Online.

The journals from NASPA and PSO have not yet moved to De Gruyter Online and are still available on their old platform. The date for their move has not yet been confirmed.

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How do I see that I have access to a certain content item?

Access Icons to show the level of access a user has to a piece of content are now displayed on all relevant levels, from titles down to chapters and articles as well as issue lists of journals.

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Administrator accounts and library features

Which information from existing administrator accounts has been transferred to De Gruyter Online?

The following information from institutional accounts on Reference Global has been transferred to the new platform:

  • IP addresses
  • Linkresolver information: BaseURL
  • alle information on content available to an institution

In case of access problems to your content, please contact our Technical Customer Service (service@degruyter.com).

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Is there a possibility to set up library administrator accounts on De Gruyter Online?

Yes, this is possible. All registered library administrators have received their access details for the library admin area. In case your institution has never been registered for a library administration account, please contact our Technical Customer Service (service@degruyter.com).

In the library admin area your are able to maintain your IP-ranges, upload banner images and information on your linkresolvers, and to download usage statistics. MARC records will be available to all users with a user account on the platform (see below).

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Are COUNTER reports available?

COUNTER reports are available to institutional administrators in the admin area. There the user has the option to download the following reports:

  • Journal Report 1
  • Journal Report 5
  • Database Report 1
  • Book Report 2
  • Book Report 6

Here you will also find the access details to get reports via SUSHI.

If you are not a library administrator and should you require usage statistics, please contact the Technical Support team (service@degruyter.com).

In the same spot we also offer the legacy reports, i.e. the usage reports from the old Reference Global platform for the past years.

Please note: database reports within this system only refer to database usage since end of August when the databases migrated to the new platform. Database reports for 2011 and January - August 2012 can be requested from Customer Service.

We will be applying for official COUNTER compliancy.

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Are historical usage statistics available for 2011?

Historical usage statistics for the usage of journals an eBooks on Reference Global for the year 2011 are available within the library administrator accounts. Alternatively we will be sending them out via e-mail. 

Usage statistics for databases for 2011 and January until August 2012 are available from Customer Service.

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How do I get MARC records?

Making MARC records available to institutions happens in two steps:

MARC records are available in downloadable files from the "My Account" section of the platform (for registered users). There are links to access a complete list of "all eBooks" and "all accessible content", later on also "all databases".

Individual MARC records are also available on the title level of each publication. Users can download the MARC record for the respective print and eBook on the title overview page. On the overview pages of eBook packages, the MARC records for all the eBooks from the package are available.

For specific MARC records requests, please contact Customer Service (service@degruyter.com).

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What about Shibboleth authentication?

The new Service Provider (SP) for www.degruyter.com is now operative.

Shibboleth access to De Gruyter Online is available for the following  federations:

  • DFN-AAI (for Germany)
  • UK Federation (for the United Kingdom)
  • SWITCH (for Switzerland)
  • RedIRIS (for Spain)

If you have been using Shibboleth access to Reference Global, please change your configurations accordingly. The new SP uses the entity ID https://www.degruyter.com/shibboleth. The previous SP (with the entity ID https://www.reference-global.com/shibboleth) is no longer operative.

In contrast to the previous Reference Global SP the new De Gruyter Online SP is able to authorise by attributes (eduPersonEntitlement urn:mace:dir:entitlement:common-lib-terms). Please correct your configurations accordingly.

The establishment of contracts with further access federations is planned.

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Do libraries using proxy servers need to adjust their settings?

Yes, libraries using proxy servers for remote authentication (HAN, EZProxy etc) will need to adjust those on their ends.

If you require assistance, please contact our Technical Customer Service (service@degruyter.com).

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What about metasearch interfaces?

De Gruyter Online can be searched through a SRU interface (SRU = Search/Retrieval via URL, http://www.loc.gov/standards/sru/). This is being used for the external query of a number of databases. These are mainly the bibliographic databases (such as IBZ, IBR).

The relevant configuration changes will need to be made in cooperation with providers of metasearch engines (such as Serials Solutions, Ex Libris (SFX) and Ebsco). De Gruyter will aim to make these contacts and initiate the changes in the relevant knowledgebase entries. We would be grateful if such contacts could also be made by our customers using these systems, so that the new configuration of the SRU interface can be made in time.

The documentation of the SRU interface is available here

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Which browser settings and technical requirements are recommended?

Browsers: The display has been optimized for the current production versions of Firefox (from Firefox 3.6), Internet Explorer (from IE 8) and Google Chrome.

Screen Resolution: The minimum screen resolution is 1024x768. 800x600 screens will be accommodated with scrolling.

To use all functionalities of De Gruyter Online, you have to allow cookies, have JavaScript enabled, Flash installed, and have a PDF reader installed.

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Is there training material available for De Gruyter Online?

Yes, De Gruyter will provide clients with training material and instructions for using De Gruyter Online. Informationen can be found at "Ressources & Training" on our information pages for librarians.

If you have specific training needs, please ask your contacts from the De Gruyter sales team or our customer service at service@degruyter.com

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Site in general

What are the next steps for improvement?

We are continually working on issues to improve the browsing, searching and search facets, as well as the title display and general appearance of information on the platform. This is ongoing with a focus on usability issues.

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Site access to crawler

The platform is open for crawlers such as Google Scholar so that a good visibility of the content on the internet can be assured.

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