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FAQ for Trade Customers

In the following, you will find a list of  FAQ for trade customers.

For more information, see also
FAQ for individual users of DG Online
FAQ for librarians

If you cannot find the answer you are looking for in this FAQ section, please do not hesitate to contact us at service@degruyter.com anytime.


Where can I find what I'm looking for?

Where do I find the e-publications on the new platform? (eBooks, eJournals and databases)?
Where do I find series and multi volumed work overviews?

Orders through De Gruyter Online

Are booksellers able to purchase electronic content for their customers?
Is it possible to make standing orders and subscriptions via the webshop?
Do personal user accounts provide complete order histories and electronic archives for invoices?

Site in general

What are the next steps for improvement?


Where can I find what I'm looking for?

 

Where do I find the e-publications on De Gruyter Online? (eBooks, eJournals and databases)?

Browse and search functions are focused on titles, articles, database entries, and book chapters, not on formats. So you will find a title or a document first and then, when you are looking at the title information, see at one simple glance in which formats it is available.

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Where do I find series and multi-volumed work overviews?

You can browse for the product types „series“ and „multi-volumed works“ or search for them with the help of the advanced search functionality. Otherwise, type in the title of a series or a multi-volumed work into the quick search. Apart from that, you will find a complete series or multi-volumed work overview on title display pages for titles that are part of either a series or a multi-volumed work.

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Orders through De Gruyter Online

 

Are booksellers able to purchase electronic content for their customers?

Surely we offer electronic products to our trade customers. However, the current options for integrating our backend systems for customer data and deliveries will unfortunately not yet permit booksellers to purchase electronic products for individual customers and hand out individual access rights directly to them. We will regard this for further developments.

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Is it possible to make standing orders and subscriptions via the webshop?

Standing orders for book series and multi-volumned works will not be available through our webshop. However, since September 2012, customers can purchase journals subscriptions through the webshop.

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Do personal user accounts provide complete order histories and electronic archives for invoices?

No, sorry, but personal user accounts do not yet provide these archiving functions. We will regard them for further developments.

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Site in general

 

What are the next steps for improvement?

We are continually working on issues to improve the browsing, searching and search facets, as well as the title display and general appearance of information on the platform. This is ongoing with a focus on usability issues.

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