Poll, Roswitha / te Boekhorst, Peter
Measuring Quality
Performance Measurement in Libraries 2nd revised edition
Series: IFLA Publications 127
Open Access
- eBook open access since 14 August 2011
Aims and Scope
The first edition of
this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other
languages.
After ten years the new edition widens the perspective to public libraries and adds indicators for electronic
services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical
help by showing examples of possible results for each indicator.
The handbook is intended as practical instrument for
the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also
apply to all other types of libraries.
Supplementary Materials
- 269 pages
- DE GRUYTER SAUR
- Language:
- English
- Type of Publication:
- Specialist Text
- Subjects
- Books and Publishing, Libraries, Information and Documentation > Libraries, Information and Documentation