Frontmatter
Pages I-XII
Contents
Pages V-VII
2 The legal and financial framework
Pages 21-34
3 Meeting the needs of the customers
Pages 35-66
4 Collection development
Pages 67-82
5 Human resources
Pages 83-94
6 The management of public libraries
Pages 95-108
7 The marketing of public libraries
Pages 109-118
Backmatter
Pages 119-149
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