Cyberservices: What's Important and How Are We Doing?

Joan B Hirt, Darrell Cain, Brad Bryant,  and Eric Williams

As colleges and universities develop distance learning programs, administrators have scrambled to provide on-line services for distance learners. But do learners need such services? The present study examined how important services were for distance learners and how satisfied they were with the services provided to them. Data were collected through a national on-line survey and threaded discussion. Results revealed that services overall were not particularly important to participants, though there were significant differences by age and class status.

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