Counsellors’ interactional practices for facilitating group members’ affiliative talk about personal experiences in group counselling

Elina Weiste 1 , Sanni Tiitinen 2 , Sanna Vehviläinen 3 , Johanna Ruusuvuori 2  and Jaana Laitinen 1
  • 1 Finnish Institute of Occupational Health, P.O. Box 18, 00032, Helsinki, Finland
  • 2 Tampere University, Tampere, Finland
  • 3 Ohjausosaajat, Tampere, Finland
Elina Weiste
  • Corresponding author
  • Finnish Institute of Occupational Health, P.O. Box 18, 00032, Helsinki, Finland
  • Email
  • Further information
  • Elina Weiste is a Doctor of Social Sciences and works as a specialist researcher at Finnish Institute of Occupational Health. Her expertise is in conversation analysis and healthcare communication. She has studied clinician-client interaction in different types of rehabilitational, therapeutic and counselling settings.
  • Search for other articles:
  • degruyter.comGoogle Scholar
, Sanni Tiitinen
  • Tampere University, Tampere, Finland
  • Email
  • Further information
  • Sanni Tiitinen is a Doctor of Social Sciences and works as a postdoctoral researcher at Tampere University. Her research interests include social interaction in different types of professional-client and workplace settings. Her methodological expertise lies in conversation analysis.
  • Search for other articles:
  • degruyter.comGoogle Scholar
, Sanna Vehviläinen
  • Ohjausosaajat, Tampere, Finland
  • Email
  • Further information
  • Sanna Vehviläinen, Adjunct Professor, is a professional supervisor, coach and trainer. She has conducted conversation analytic research on counselling and supervision interaction and written various textbooks on counselling and guidance.
  • Search for other articles:
  • degruyter.comGoogle Scholar
, Johanna Ruusuvuori
  • Tampere University, Tampere, Finland
  • Email
  • Further information
  • Johanna Ruusuvuori is Professor of Social Psychology at Tampere University. Her research interests include study of social interaction in institutional settings, such as health care, working life, and lifestyle counselling, intertwining of vocal and non-vocal interaction, and work-life participation.
  • Search for other articles:
  • degruyter.comGoogle Scholar
and Jaana Laitinen
  • Finnish Institute of Occupational Health, P.O. Box 18, 00032, Helsinki, Finland
  • Email
  • Further information
  • Jaana Laitinen, Adjunct Professor, is specialised in health promotion at workplaces. She has planned, executed and led several health promotion projects that used counselling to promote change in lifestyle and enhance work ability among different target groups.
  • Search for other articles:
  • degruyter.comGoogle Scholar

Abstract

Affiliative talk about personal experiences, that is, talk that supports the person’s affective stance towards the experience, is important in all types of counselling. Often, however, this is not the only or even the main goal of the counselling. We investigate what interactional practices counsellors use to facilitate group members’ affiliative talk about their personal experiences in a problem focused, health promotion group counselling. The findings are based on a conversation analysis of 23 video-recorded group counselling sessions. We present four interactional practices by counsellors for facilitating participants’ talk about their personal experiences in relation to other group members’ experiences. We demonstrate that each interactional practice sets up a different space for telling about one’s experiences in an affiliative way. Loosely designed questions about group members’ thoughts at the end of an assignment seem to engender stretches of affiliative talk about personal experiences very efficiently. We suggest that even if the counselling is focused on solving group members’ problems, it should include time for loosely structured discussions among group members to support affiliative talk.

  • Arminen, Ilkka. 2004. Second stories: The salience of interpersonal communication for mutual help in Alcoholics Anonymous. Journal of Pragmatics 36(2). 319–347.

    • Crossref
    • Export Citation
  • Arminen, Ilkka. 2005. Institutional interaction. Studies of talk at work. Aldershot: Ashgate.

  • Cooper, Mick & John McLeod. 2011. Pluralistic counselling and psychotherapy. Longon: Sage.

  • Duff, Carlton T. & Robinder P. Bedi. 2010. Counsellor behaviours that predict therapeutic alliance: From the client’s perspective. Counselling Psychology Quarterly 23(1). 91–11.

    • Crossref
    • Export Citation
  • Feng, Bo. 2014. When should advice be given? Assessing the role of sequential placement of advice in supportive interactions in two cultures. Communication Research 41(7). 913–934.

    • Crossref
    • Export Citation
  • Hakulinen, Auli, Maria Vilkuna, Riitta Korhonen, Vesa Koivisto, Tarja Riitta Heinonen & Irja Alho. 2004. Iso suomen kielioppi [Extensive Finnish Grammar]. Helsinki: Suomalaisen Kirjallisuuden Seura.

  • Halonen, Mia. 2008. Person reference as a device for constructing experiences as typical in group therapy. In Anssi Peräkylä, Charles Antaki, Sanna Vehviläinen & Ivan Leudar (eds.), Conversation analysis and psychotherapy, 139–151. Cambridge: Cambridge University Press.

    • Crossref
    • Export Citation
  • Heritage, John. 2011. Territories of knowledge, territories of experience: empathic moments in interaction. In Tanya Stivers, Lorenza Mondada & Jakob Steensig (eds.), The morality of knowledge in conversation, 159–183. Cambridge: Cambridge University Press.

    • Crossref
    • Export Citation
  • Heritage, John & Steven Clayman. 2010. Talk in action. Interactions, identities, and institutions. Chichester: Wiley-Blackwell.

  • Heritage, John & Sue Sefi. 1992. Dilemmas of advice: Aspects of the delivery and reception of advice in interactions between health visitors and first-time mothers. In Paul Drew & John Heritage (eds.), Talk at work, 359–417. Cambridge: Cambridge University Press.

  • Hjulstad, Johan. 2016. Practices of organizing built space in videoconference-mediated interactions. Research on Language and Social Interaction 49(4). 325–341.

    • Crossref
    • Export Citation
  • Horvath, Adam. 2001. The alliance. Psychotherapy 4. 365–372.

  • Jefferson, Gail. 1988. On the sequential organization of troubles talk in ordinary conversation. Social Problems 35(4). 418–441.

    • Crossref
    • Export Citation
  • Jefferson, Gail & John R. E. Lee. 1981. The rejection of advice: Managing the problematic convergence of a ʻtroubles-tellingʼ and a ʻservice encounterʼ. Journal of Pragmatics 5(5). 399–422.

    • Crossref
    • Export Citation
  • Kaufman, Samantha & Whitehead Kevin. 2016. Producing, ratifying, and resisting support in an online support forum. Health 22(3). 223–239.

  • Lindström, Anna & Marja-Leena Sorjonen. 2013. Affiliation in conversation. In Jack Sidnell & Tanya Stivers (eds.), The Handbook of Conversation Analysis, 350–369. Chichester: Wiley Blackwell.

  • Logren, Aija, Johanna Ruusuvuori & Jaana Laitinen. 2017. Self-reflective talk in group counselling. Discourse Studies 19(4). 422–440.

    • Crossref
    • Export Citation
  • Olbertz-Siitonen, Margarethe. 2015. Transmission delay in technology-mediated interaction at work. PsychNology Journal 13(2–3). 203–234.

  • Pomerantz, Anita. 1986. Extreme case formulations: A way of legitimizing claims. Human Studies 9(2–3). 219–229.

    • Crossref
    • Export Citation
  • Potter, Jonathan & Alexa Hepburn. 2010. Putting aspiration into word: ‘Laugh particles’, managing descriptive trouble and modulating action. Journal of Pragmatics 42(6). 1543–1555.

    • Crossref
    • Export Citation
  • Ruusuvuori, Johanna. 2005. “Empathy” and “Sympathy” in action: Attending to patients’ troubles in Finnish homeopathic and general practice consultations. Social Psychology Quarterly 68(3). 204–222.

    • Crossref
    • Export Citation
  • Sacks, Harvey. 1992a. Lectures on conversation. Vol. 1. Oxford: Blackwell.

  • Sacks, Harvey. 1992b. Lectures on conversation. Vol. 2. Oxford: Blackwell.

  • Simoni, Jane, Julie Franks, Keren Lehavot & Samantha Yard. 2011. Peer interventions to promote health: Conceptual considerations. American Journal of Orthopsychiatry 81(3). 351–359.

    • Crossref
    • Export Citation
  • Tiitinen, Sanni, Elina Weiste, Johanna Ruusuvuori & Jaana Laitinen. 2018. Ryhmäohjauksen vuorovaikutusmekanismit vertaistuen kokemusten taustalla [Interactional mechanisms explaining the experiences of peer support in group counseling]. Psykologia 53. 358–375.

  • Vatanen, Anna. 2014. Responding in overlap: Agency, epistemicity and social action in conversation. Helsinki: University of Helsinki dissertation. http://urn.fi/URN:ISBN:978-951-51-0280-5 (accessed 11 June 2018).

  • Voutilainen, Liisa, Anssi Peräkylä & Johanna Ruusuvuori. 2010. Recognition and Interpretation: Responding to emotional experience in psychotherapy. Research on Language and Social Interaction 43. 85–107.

    • Crossref
    • Export Citation
  • Wampold, Bruce. 2001. The great psychotherapy debate: Models, methods, and findings. Mahwah, NJ: Lawrence Erlbaum.

  • Weiste, Elina. 2016. Formulations in occupational therapy: Managing talk about psychiatric outpatients’ emotional states. Journal of Pragmatics 105. 59–73.

    • Crossref
    • Export Citation
  • Weiste, Elina & Anssi Peräkylä. 2013. A comparative conversation analytic study of formulations in psychoanalysis and cognitive psychotherapy. Research on Language and Social Interaction 46(4). 299–321.

    • Crossref
    • Export Citation
  • Wilkinson, Sue & Celia Kitzinger. 2006. Surprise as an interactional achievement: Reaction tokens in conversation. Social Psychology Quarterly 69(2). 150–182.

    • Crossref
    • Export Citation
Purchase article
Get instant unlimited access to the article.
$42.00
Log in
Already have access? Please log in.


or
Log in with your institution

Journal + Issues

Text & Talk (founded as TEXT in 1981) is an internationally recognized forum for interdisciplinary research in language, discourse, and communication studies, focusing, among other things, on the situational and historical nature of text/talk production; the cognitive and sociocultural processes of language practice/action; and participant-based structures of meaning negotiation and multimodal alignment.

Search