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Konflikt- und Gefahrensituationen in Bibliotheken
Managing Situations of Conflict and Danger in Libraries: A Practical Guideline

Ein Leitfaden für die Praxis

Now in Paperback
This well-established guideline is based on a compilation of experiences in situations of conflict and danger in libraries. Its focus is on prevention, with suggested approaches for managing difficult situations. New themes covered in the third edition include Internet-related conflict situations (such as the flashmob and shitstorm), in-house fire fighting methods, and emergency and evacuation plans.
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Edition: 3rd revised and expanded edition
Audience: Library staff, librarians