P A R T F I V E
E L E V E N
The Political Costs
In the previous chapters, I argued that government can
learn important lessons on how to counteract a reputation
crisis by taking heed of conventional wisdoms offered in
the private sector. Just as in the business world, govern-
ments make mistakes, and even well- intentioned public
policies are not always well designed or well implemented.
But by responding to errors in a straightforward way, by
taking responsibility for mistakes, and by making con
THE INDIVIDUAL AND
Water, Urban Society, and the PublicGood
Th e seventeenth-century founders of Philadelphia and Boston had hoped
to establish a society based on a shared high purpose and mutual regard.
Th is vision evolved into the democratic principle that the individual is
most rewarded and fulfi lled by dedication to the collective, which in turn
benefi ts most by respecting the rights and liberty of each of its members.
As cities grew larger and more polyglot, and their social and economic
divisions became more distinct, the sense