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FAQ for End-Users
In the following you can find the most frequently asked questions for end-users regarding the launch of our new website. This page will be updated regularly.
We've been working with software consultancy 67 Bricks, who have built award-winning digital platforms for some of the most respected names in publishing. This new partnership represents our commitment to invest heavily in a new robust framework.
We're not just building a website – we're building a completely new digital infrastructure. The new platform is owned by De Gruyter, enabling us to act independently from service providers. This will allow us to react to our users’ and customers’ demands much quicker and more flexibly without huge IT or technology upheaval.
This platform will finally provide our users with fast, secure, and seamless digital access to 270 years of scholarly research. At launch, the platform has:
Additional functionalities will be added continuously according to our product roadmap and based on the analysis of usage data, starting from launch.
Our webshop won't be available right away, but will be implemented shortly after the launch. Bookmarks and alerts won't be migrated either.
You will see an access icon displayed in the search results, product pages and TOCs.
The webshop integration is a priority after launch and will most likely be available a few weeks post-launch. In the meantime, there will be no “add to cart” function and users will be redirected to other channels to purchase content.
Bookmarks and alerts won't be migrated. Your data won't be transferred to the new platform.
Yes. All eJournal, eBook and database content available on the current platform will be migrated to the new one.
Your email will remain the same, but you will have to reset your password as we are unable to migrate this. Library administrators will be sent further information on how to reset password shortly after launch.
Yes, for all product pages. However, not all information pages will be recreated like for like. We are conducting a review of these information pages and those that are outdated or no longer needed will be linked to the homepage or an updated, more appropriate information page. Information pages will be re-built after launch and improved on an ongoing basis.
All access tokens will no longer work after January 31. With our partner LibLynx, we are working on a solution to grant access to tokens again. There might be a short transition period between launch and access.
Yes. The platform we are working on will be more stable, much faster and more flexible, offering improved search facilities and a better user experience.
The site requires the latest version of Microsoft Edge, Google Chrome or Mozilla Firefox as a browser.
Yes. The mobile site is built using responsive technology and opens automatically when accessed from a mobile device.
We will be adding a new webshop to our website a few weeks after launch. If you urgently require a journal article or book chapter, please purchase it here. To buy a print book or ebook, please visit Amazon or a local bookseller of your choice.
We expect there to be no downtime during the switchover of the platform. If a period of scheduled downtime is required, this will be communicated in advance.
The Customer Service Team will continue to assist you with any queries you may have. Please email email@example.com. Please include links, screenshots or any further details that might help us to solve your query quickly.