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Licensed Unlicensed Requires Authentication Published by De Gruyter Mouton 2021

28 Managing and being managed by emotions

From the book Handbook of Management Communication

Sarah E Riforgiate and Samentha Sepúlveda


Simultaneously, communication is used to manage emotions and emotions manage interactions in organizations. This chapter explores emotional management from culture, organizational, and interpersonal perspectives. Specifically, the chapter discusses concerns and benefits to managing emotions, as well as the relationship between verbal/nonverbal communication and emotional management. Later sections delve into how communication and emotional management intersect with myriad organizational processes including organizational socialization, emotional labor, emotional intelligence, emotional contagion, technology use, and destructive emotional management. Throughout each section, the chapter emphasizes areas that warrant further exploration to extend understanding of emotions and management.

© 2021 Walter de Gruyter GmbH, Berlin/Munich/Boston
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