New Horizons in Patient Safety: Safe Communication

Annegret F. Hannawa; Anne L. Wendt; Lisa J. Day

Published by De Gruyter 2018

New Horizons in Patient Safety: Safe Communication

Evidence-based core Competencies with Case Studies from Nursing Practice

Annegret F. Hannawa , Anne L. Wendt and Lisa J. Day

https://doi.org/10.1515/9783110454857

Overview
Contents

About this book

This case studies book is an indispensable resource for educators, students, and practitioners of nursing. It is innovative in its application of lessons from the communication sciences to common challenges in the delivery of safe patient care. The authors apply basic tenets of human communication to the context of nursing to provide a foundation for practices that can advance the safety and quality of care.

The cases, which describe "close calls" and adverse events, are organized along the continuum of healthcare delivery, providing quick access to solutions in commonly encountered care situations. Each case is accompanied by a discussion of how skillful communication can be key to preventing and recovering from errors and adverse events. Thought-provoking discussion questions and references for further reading make this book a valuable reference for nursing educators, students, and practitioners across the world.

case studies exemplary of prevalent "hot buttons" in patient safety
integration of evidence-based interdisciplinary perspectives
memorable "communication pearls" for quality- and safety-centered

Author information

Annegret F. Hannawa, Lugano, Switzerland; Anne L. Wendt, River Forest, USA; Lisa J. Day, Washington, USA.

Reviews

"This book provides essential insights and experiential learning for practitioners,

undergraduate and graduate students of nursing. If adopted broadly in schools of

nursing, it can make a huge impact on improving patient safety."

Patricia Benner, R.N., Ph.D., FAAN, Professor, Emerita, Department of Social and Behavioral Sciences,

University of California, San Francisco clinical practice

Topics

Frontmatter Publicly Available Download PDF	I
Foreword Requires Authentication Unlicensed Licensed Download PDF	V
List of Abbreviations Requires Authentication Unlicensed Licensed Download PDF	VII
Contents Publicly Available Download PDF	IX
Preface Requires Authentication Unlicensed Licensed Download PDF	XIII
Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication
1. Healthcare quality and patient safety – A global perspective Lori Paine and Cheryl Dennison Himmelfarb Requires Authentication Unlicensed Licensed Download PDF	3
2. Myths and truths of human communication Annegret F. Hannawa Requires Authentication Unlicensed Licensed Download PDF	10
3. Communication topics in healthcare quality and patient safety Annegret F. Hannawa Requires Authentication Unlicensed Licensed Download PDF	28
4. Interpersonal communication: Challenges, processes, and issues Annegret F. Hannawa Requires Authentication Unlicensed Licensed Download PDF	35
5. The Hannawa SACCIA typology: Five core competencies that constitute “safe communication” Annegret F. Hannawa Requires Authentication Unlicensed Licensed Download PDF	47
6. Lessons from communication science Annegret F. Hannawa Requires Authentication Unlicensed Licensed Download PDF	59
Part II: Case studies across six stages of nursing practice
Stage 1: Data collection Requires Authentication Unlicensed Licensed Download PDF	65
Stage 2: Assessment/diagnosis Requires Authentication Unlicensed Licensed Download PDF	91
Stage 3: Planning Requires Authentication Unlicensed Licensed Download PDF	121
Stage 4: Active waiting Requires Authentication Unlicensed Licensed Download PDF	149
Stage 5: Implementation Requires Authentication Unlicensed Licensed Download PDF	177
Concluding thoughts Lisa J. Day Requires Authentication Unlicensed Licensed Download PDF	235
Bibliography Requires Authentication Unlicensed Licensed Download PDF	241
Index Requires Authentication Unlicensed Licensed Download PDF	249

(Deutsch)

Language: English
Publisher: De Gruyter
Audience: All Professionals in Nursing
Pages
- Front matter: 21
- Main content: 250
Illustrations
- Illustrations: 3
- Tables: 5
Keywords: case studies; communication; interdisciplinary; patient safety; post-treatment care; safe medical care; treatment execution; treatment planning

eBook

Published: December 18, 2017
ISBN: 9783110454857

Hardcover

Published: December 18, 2017
ISBN: 9783110453041