Crisis Communication

Crisis Communication

In: Handbooks of Communication Science [HoCS], 23

Edited by: Finn Frandsen and Winni Johansen

De Gruyter Mouton | 2020

DOI: https://doi.org/10.1515/9783110554236

Overview
Contents

About this book

Award-winner Communication Prize 2019

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum.

http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/

The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French).

Overview

Section I – Introducing the field
General introduction
A brief history of crisis management and crisis communication: From organizational practice to academic discipline
Reframing the field: Public crisis management, political crisis management, and corporate crisis management

Section II – Between text and context
Image repair theory
Situational crisis communication theory: Influences, provenance, evolution, and prospects
Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management
Discourse of renewal: Understanding the theory’s implications for the field of crisis communication
Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication
Arenas and voices in organizational crisis communication: How far have we come?
Visual crisis communication

Section III – Organizational level
To minimize or mobilize? The trade-offs associated with the crisis communication process
Internal crisis communication: On current and future research
Whistleblowing in organizations
Employee reactions to negative media coverage
Crisis communication and organizational resilience

Section IV – Interorganizational level
Fixing the broken link: Communication strategies for supply chain crises
Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response
Crisis management consulting: An emerging field of study

Section V – Societal level
Crisis and emergency risk communication: Past, present, and future
Crisis communication in public organizations
Communicating and managing crisis in the world of politics
Crisis communication and the political scandal
Crisis communication and social media: Short history of the evolution of social media in crisis communication
Mass media and their symbiotic relationship with crisis

Section VI – Intersocietal level
Should CEOs of multinationals be spokespersons during an overseas product harm crisis?
Intercultural and multicultural approaches to crisis communication

Section VII – Critical approaches
Ethics in crisis communication

Section VIII – The future
The future of organizational crises, crisis management and crisis communication

For a detailed table of contents, please see here.

The most up to date handbook on crisis communication.
The handbook integrates crisis communication with managerial, organizational, societal and cultural aspects.
The handbook covers new research themes such as internal crisis communication.

Author information

Finn Frandsen and Winni Johansen, Aarhus University, Denmark.

Frontmatter Free access PDF PDF	I
Preface to Handbooks of Communication Science series Free access PDF PDF	V
Acknowledgements Free access PDF PDF	IX
Contents Free access PDF PDF	XI
Section I – Introducing the field
1. General introduction Finn Frandsen and Winni Johansen Access restricted Content is available PDF PDF	1
2. A brief history of crisis management and crisis communication: From organizational practice to academic discipline Finn Frandsen and Winni Johansen Access restricted Content is available PDF PDF	17
3. Reframing the field: Public crisis management, political crisis management, and corporate crisis management Finn Frandsen and Winni Johansen Access restricted Content is available PDF PDF	59
Section II – Between text and context
4. Image repair theory William L. Benoit Access restricted Content is available PDF PDF	105
5. Situational crisis communication theory: Influences, provenance, evolution, and prospects W. Timothy Coombs Access restricted Content is available PDF PDF	121
6. Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Augustine Pang, Yan Jin, Sungsu Kim and Glen T. Cameron Access restricted Content is available PDF PDF	141
7. Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Robert R. Ulmer and Timothy L. Sellnow Access restricted Content is available PDF PDF	165
8. Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Finn Frandsen Access restricted Content is available PDF PDF	177
9. Arenas and voices in organizational crisis communication: How far have we come? Finn Frandsen and Winni Johansen Access restricted Content is available PDF PDF	195
10. Visual crisis communication Carmen Daniela Maier Access restricted Content is available PDF PDF	213
Section III – Organizational level
11. To minimize or mobilize? The trade-offs associated with the crisis communication process Michael D. Pfarrer, Jonathan Bundy, Alan Muller and Anthony R. Wheeler Access restricted Content is available PDF PDF	237
12. Internal crisis communication: On current and future research Mats Heide and Charlotte Simonsson Access restricted Content is available PDF PDF	259
13. Whistleblowing in organizations Alessandra Mazzei and Silvia Ravazzani Access restricted Content is available PDF PDF	279
14. Employee reactions to negative media coverage Sabine A. Einwiller and Christine Korn Access restricted Content is available PDF PDF	299
15. Crisis communication and organizational resilience Marya L. Doerfel, Jack L. Harris, Melanie Kwestel and Minkyung Kim Access restricted Content is available PDF PDF	319
Section IV – Interorganizational level
16. Fixing the broken link: Communication strategies for supply chain crises Shari R. Veil and Kathleen L. Ambrose Access restricted Content is available PDF PDF	343
17. Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Shari R. Veil and Lindsay L. Dillingham Access restricted Content is available PDF PDF	363
18. Crisis management consulting: An emerging field of study Winni Johansen Access restricted Content is available PDF PDF	375
Section V – Societal level
19. Crisis and emergency risk communication: Past, present, and future Matthew Seeger, Barbara Reynolds and Ashleigh M. Day Access restricted Content is available PDF PDF	401
20. Crisis communication in public organizations Eva-Karin Olsson and Mats Eriksson Access restricted Content is available PDF PDF	419
21. Communicating and managing crisis in the world of politics Heidi Houlberg Salomonsen and Paul ‘t Hart Access restricted Content is available PDF PDF	439
22. Crisis communication and the political scandal Bengt Johansson and Orla Vigsø Access restricted Content is available PDF PDF	461
23. Crisis communication and social media: Short history of the evolution of social media in crisis communication Yan Jin and Lucinda Austin Access restricted Content is available PDF PDF	477
24. Mass media and their symbiotic relationship with crisis Duncan Koerber Access restricted Content is available PDF PDF	493
Section VI – Intersocietal level
25. Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Daniel Laufer Access restricted Content is available PDF PDF	511
26. Intercultural and multicultural approaches to crisis communication Jesper Falkheimer and Hui Zhao Access restricted Content is available PDF PDF	523
Section VII – Critical approaches
27. Ethics in crisis communication Shannon A. Bowen and W. Timothy Coombs Access restricted Content is available PDF PDF	543
Section VIII – The future
28. The future of organizational crises, crisis management and crisis communication Finn Frandsen and Winni Johansen Access restricted Content is available PDF PDF	565
Biographical sketches Access restricted Content is available PDF PDF	571
Index Access restricted Content is available PDF PDF	581

Crisis Communication

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