Angrave, Jerry. "CHAPTER II. PREPARING AND PLANNING THE WORKSHOP".
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping, Berlin, Boston: De Gruyter, 2020, pp. 40-55.
https://doi.org/10.1515/9783110641332-004
Angrave, J. (2020). CHAPTER II. PREPARING AND PLANNING THE WORKSHOP. In
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (pp. 40-55). Berlin, Boston: De Gruyter.
https://doi.org/10.1515/9783110641332-004
Angrave, J. 2020. CHAPTER II. PREPARING AND PLANNING THE WORKSHOP.
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. Berlin, Boston: De Gruyter, pp. 40-55.
https://doi.org/10.1515/9783110641332-004
Angrave, Jerry. "CHAPTER II. PREPARING AND PLANNING THE WORKSHOP" In
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping, 40-55. Berlin, Boston: De Gruyter, 2020.
https://doi.org/10.1515/9783110641332-004
Angrave J. CHAPTER II. PREPARING AND PLANNING THE WORKSHOP. In:
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. Berlin, Boston: De Gruyter; 2020. p.40-55.
https://doi.org/10.1515/9783110641332-004
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