Angrave, Jerry. "CHAPTER III. THE WORKSHOP".
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping, Berlin, Boston: De Gruyter, 2020, pp. 58-101.
https://doi.org/10.1515/9783110641332-005
Angrave, J. (2020). CHAPTER III. THE WORKSHOP. In
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping (pp. 58-101). Berlin, Boston: De Gruyter.
https://doi.org/10.1515/9783110641332-005
Angrave, J. 2020. CHAPTER III. THE WORKSHOP.
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. Berlin, Boston: De Gruyter, pp. 58-101.
https://doi.org/10.1515/9783110641332-005
Angrave, Jerry. "CHAPTER III. THE WORKSHOP" In
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping, 58-101. Berlin, Boston: De Gruyter, 2020.
https://doi.org/10.1515/9783110641332-005
Angrave J. CHAPTER III. THE WORKSHOP. In:
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. Berlin, Boston: De Gruyter; 2020. p.58-101.
https://doi.org/10.1515/9783110641332-005
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