Organizational learning in tourism and hospitality crisis management:

Published by De Gruyter 2022

Organizational learning in tourism and hospitality crisis management

Edited by: Zahed Ghaderi and Alexandros Paraskevas

Volume 8 in the series De Gruyter Studies in Tourism

https://doi.org/10.1515/9783110679120

Overview
Contents

About this book

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise questions: Do these organizations learn from the crises they experience? If so, how do they learn, and what do they do with this learning?

Organizational Learning in Tourism and Hospitality Crisis Management brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies conducted around the world including Greece, Iran, Japan, Malaysia, Mexico, Spain, Turkey, UK, and USA, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management.

One of the first books to focus on the role of organizational learning in tourism crisis management.
Contains very important subjects on crisis management and organizational learning
Covers 15 chapters with cases from different cultural settings

Author information

Dr. Zahed Ghaderi, is currently Assistant Professor and faculty member at Kharazmi University, Tehran, Iran. He has more than 20 years of experience in both academic and practical fields in travel and tourism and has widely published high quality articles in well-known tourism journals on the subject of tourism crisis management, organizational learning and sustainable tourism. Moreover, he is a writer and researcher who contributed a lot to the field of international tourism management.

Alexandros Paraskevas is Professor in Strategic Risk Management and Chair in Hospitality Management at the London Geller College of Hospitality and Tourism He is also the Director of ICHARM (International Centre for Hospitality and Aviation Resilience Management) in the University of West London.
His hospitality industry background includes internal auditing and operations management positions for over a decade with Marriott and Starwood. His academic background includes 15 years of service at the Oxford School of Hospitality Management (Oxford Brookes University).
Alexandros researches the governance and management of risks/crises both in an organisational and tourism destination context. He has led numerous hotel industry projects in the areas of risk, crisis, disaster management and business continuity and authored several academic articles and book chapters on these topics

Topics

Frontmatter Publicly Available Download PDF	I
Contents Publicly Available Download PDF	V
1 Introduction Zahed Ghaderi and Alexandros Paraskevas Requires Authentication Unlicensed Licensed Download PDF	1
2 Organizational learning in tourism crisis management: An experience from Malaysia Zahed Ghaderi, Ahmad Puad Mat Som and Jia Wang Requires Authentication Unlicensed Licensed Download PDF	7
3 Crisis knowledge in tourism: Types, flows, and governance Alexandros Paraskevas, Levent Altinay, Jacqueline McLean and Chris Cooper Requires Authentication Unlicensed Licensed Download PDF	31
4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry Christos Kakarougkas and Theodoros Stavrinoudis Requires Authentication Unlicensed Licensed Download PDF	49
5 Learning from a cascading crisis: A framework for crisis learning stewardship Alexandros Paraskevas Requires Authentication Unlicensed Licensed Download PDF	73
6 An organizational learning model for crisis management in tourism and hospitality Ron Fisher, Mark Francis and Claire Haven-Tang Requires Authentication Unlicensed Licensed Download PDF	91
7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool Sarasadat Makian and Mohammad Nematpour Requires Authentication Unlicensed Licensed Download PDF	107
8 Barriers to organizational learning: The case of Mexico and COVID-19 Juan Manuel Tello Contreras Requires Authentication Unlicensed Licensed Download PDF	119
9 Institutionalization of organizational learning frameworks in tourism crisis management Wendy Chepkemei Rop Requires Authentication Unlicensed Licensed Download PDF	135
10 Crisis and organizational learning: The hidden links between aviation and hospitality industry Ivan Sikora Requires Authentication Unlicensed Licensed Download PDF	151
11 Crisis management and organizational learning: The case of Denizli’s hotels Mehmet Ertas and Burçin Kırlar-Can Requires Authentication Unlicensed Licensed Download PDF	169
12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain Alfonso Vargas-Sánchez and Diego Rodríguez-Toubes Publicly Available Download PDF	189
13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis Bingjie Liu-Lastres, Alexa Bufkin and Hany Kim Requires Authentication Unlicensed Licensed Download PDF	205
14 Tourism supply chain knowledge management in the pandemic era Zahed Ghaderi, Ian Patterson, Ahmad Puad Mat Som and Zahra Behboodi Requires Authentication Unlicensed Licensed Download PDF	219
15 Conclusion Alexandros Paraskevas Requires Authentication Unlicensed Licensed Download PDF	235
Contributors Requires Authentication Unlicensed Licensed Download PDF	241
Index Requires Authentication Unlicensed Licensed Download PDF	245

(Deutsch)

Language: English
Publisher: De Gruyter
Audience: Academic researchers in tourism and hospitality management.
Pages
- Front matter: 6
- Main content: 249
Illustrations
- Illustrations: 8
- Coloured Illustrations: 11
- Tables: 18
Keywords: Tourism crisis management; organizational learning; disaster preparedness; organizational resiliency; organizational vulnerability

eBook

Published: December 6, 2021
ISBN: 9783110679120

Hardcover

Published: December 20, 2021
ISBN: 9783110679076