Volume I Contemporary Trends in Conflict and Communication: Technology and Social Media

Published by De Gruyter 2022

Volume I Contemporary Trends in Conflict and Communication

Technology and Social Media

Edited by: Jessica Katz Jameson and Missy F. Hannah

Part of the multi-volume work Emerging Trends in Conflict Management

https://doi.org/10.1515/9783110687262

Overview
Contents

About this book

Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide.

Examines how to promote dialogue and collaboration using social media and technology
Reviews lessons learned for online training in mediation and dispute resolution
Includes scholars and practitioners of conflict management across the globe

Author / Editor information

Jessica Katz Jameson, PhD (Temple University) is a professor and department head in the Department of Communication at North Carolina State University. Her research interests include organizational conflict management, the role of emotion in mediation, and examining communication that constructs collaborative teams and organizations.

Missy F. Hannah, M.A. (University of Akron) is a social media specialist at SAS Institute where she works on the corporate social media team. Her research interests include corporate social media campaigns, social media activism, and the way those two areas intersect. She is currently a Ph.D. student in the CRDM (Communication, Rhetoric and Digital Media) program at North Carolina State University.

Topics

Frontmatter Publicly Available Download PDF	I
Foreword Publicly Available Download PDF	VII
Acknowledgements Publicly Available Download PDF	IX
Contents Publicly Available Download PDF	XI
Introduction Jessica Katz Jameson and Missy F. Hannah Requires Authentication Unlicensed Licensed Download PDF	1
Part I: Using Technology to Promote Dialogue and Collaboration
Chapter 1 Ways and Means: How Think Tanks Use Social Media to Influence Public Policy Daisung Jang, John Bechara and William P. Bottom Requires Authentication Unlicensed Licensed Download PDF	9
Chapter 2 AI Platforms and U.S. Intelligence: Opportunities for Collaboration, Dialogue, and Negotiation Kathleen M. Vogel and Matthew Schmidt Requires Authentication Unlicensed Licensed Download PDF	29
Chapter 3 Online Deliberative Dialogue with State Leaders: A North Carolina Case Study Deborah Goldstein Requires Authentication Unlicensed Licensed Download PDF	43
Chapter 4 Connecting Communities Virtually Through Community Mediation Jeanne Felicity Zimmer, D. G. Mawn, Lori Dieckman and Melinda Burrell Requires Authentication Unlicensed Licensed Download PDF	57
Chapter 5 Going Hybrid: Using Facebook Groups for People-to-People Dialogue Arik Segal and Yotam Keduri Requires Authentication Unlicensed Licensed Download PDF	71
Chapter 6 Can You Hear Me Now? How #ShareTheMicNow used Dialogue and Collaboration to Amplify the Voices of Black Women Candice Edrington Requires Authentication Unlicensed Licensed Download PDF	91
Part II: Conflict Communication on Social Media
Chapter 7 The Right to Tweet Freely: Citizen- Government Social Media Conflict Malaka Friedman Requires Authentication Unlicensed Licensed Download PDF	111
Chapter 8 Conflict Management on Facebook: Relationships between Conflict Styles, Incivility, Conflict Tactics, and Outcomes Ioana A. Cionea and Amy Janan Johnson Requires Authentication Unlicensed Licensed Download PDF	123
Chapter 9 Best Practices for Navigating Escalatory Messages in YouTube Comments: Synthesizing Conflict and Crisis Communication to Address Resistance to Risk Messages R. Tyler Spradley and Elizabeth Spradley Requires Authentication Unlicensed Licensed Download PDF	139
Chapter 10 Normalizing the New Reality: Newsjacking or Brand Activism? Ekaterina Bogomoletc Requires Authentication Unlicensed Licensed Download PDF	167
Part III: Online Conflict Management in Education, Training, and Practice
Chapter 11 Resolving Digital Conflicts – Using Community Wisdom for Conflict Resolution Education and Practice in the Digital Era Rachelly Ashwall-Yakar Requires Authentication Unlicensed Licensed Download PDF	185
Chapter 12 Student Engagement in the Virtual Classroom: Implications for Overcoming Conflict Between Instructors and Students and Creating Collaborative Virtual Workspaces Katie Greenan Requires Authentication Unlicensed Licensed Download PDF	209
Chapter 13 Defining the Line: Freedom of Speech and Online Dispute Resolution Best Practices for Higher Education Erica Knotts and Victoria Goodson Requires Authentication Unlicensed Licensed Download PDF	223
Chapter 14 Surprises and New Paths on the Journey to Developing Online Mediation Training Andrea Hartmann-Piraudeau Requires Authentication Unlicensed Licensed Download PDF	239
Chapter 15 Developing User Centric Intelligent Online Dispute Resolution Systems John Zeleznikow Requires Authentication Unlicensed Licensed Download PDF	259
List of Figures Requires Authentication Unlicensed Licensed Download PDF	275
List of Tables Requires Authentication Unlicensed Licensed Download PDF	277
List of Contributors Requires Authentication Unlicensed Licensed Download PDF	279
About the Editors Requires Authentication Unlicensed Licensed Download PDF	283
Index Requires Authentication Unlicensed Licensed Download PDF	285

(Deutsch)

Language: English
Publisher: De Gruyter
Audience: Academic researchers in conflict management.
Pages
- Front matter: 14
- Main content: 288
Illustrations
- Illustrations: 17
- Tables: 21
Keywords: Conflict management; Conflict communication; Social media; Conflict resolution; Mediated communication

eBook

Published: July 18, 2022
ISBN: 9783110687262

Hardcover

Published: July 18, 2022
ISBN: 9783110687217