Measuring Quality

Roswitha Poll; Peter te Boekhorst

Open Access Published by K. G. Saur 2007

Measuring Quality

Performance Measurement in Libraries. 2nd revised edition

Roswitha Poll and Peter te Boekhorst

Volume 127 in the series IFLA Publications

https://doi.org/10.1515/9783598440281

Overview
Contents

About this book

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.
After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator.
The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

eBook open access since 14 August 2011

Topics

Frontmatter Publicly Available Download PDF	1
CONTENTS Publicly Available Download PDF	5
PREFACE Publicly Available Download PDF	7
1. The role of performance indicators in quality management Publicly Available Download PDF	13
2. Indicators of impact or outcome Publicly Available Download PDF	31
3. Overview of the indicators Publicly Available Download PDF	39
4. Description of the indicators Publicly Available Download PDF	41
5. List of indicators Publicly Available Download PDF	43
Backmatter Publicly Available Download PDF	255

(Deutsch)

Language: English
Publisher: K. G. Saur
Edition: 2nd rev. ed.
Pages
- Main content: 269

eBook

Published: November 3, 2008
ISBN: 9783598440281

Hardcover

Published: August 14, 2007
ISBN: 9783598220333