Accessible Requires Authentication Published by Oldenbourg Wissenschaftsverlag March 27, 2018

Trust in Automated Vehicles

What We Can Learn From Dynamic Web Service Design

Alexander G. Mirnig, Sandra Trösterer, Alexander Meschtscherjakov, Magdalena Gärtner and Manfred Tscheligi
From the journal i-com


Increasing degrees of automation in on-road vehicles bear great potential for heightened driver safety and traffic efficiency in both the near and far future. The more the driver delegates control to the vehicle, the more salient the issue of trust in automated technology becomes. Misaligned trust can lead to mishandling of automation controls in individual instances and decreases the general acceptance of on-road automation on a broader scale. In this paper, we apply insights from trust research for dynamic web service interaction to the novel automated driving domain, in order to scope the problem space regarding trust in automated vehicles. We conclude that the appropriate communication of trustworthiness, the necessity to calibrate trust, the importance of intervention capabilities by the driver, and the unambiguous transparency of locus of control are all important aspects when in comes to understanding trust in automated vehicles.

Funding source: Austrian Science Fund

Award Identifier / Grant number: I 2126- N15

Funding statement: The financial support by the Austrian Science Fund (FWF): I 2126- N15 is gratefully acknowledged.


The authors thank Mandy Wilfinger for proofreading, Dorothé Smit and Jakub Sypniewski for their helpful comments on a draft version of this paper, and Elke Beck for her contributions within the ANIKETOS project that this publication is based on, Per Håkon Meland for the service composition overview in Figure 2, and all the ANIKETOS consortium members for their efforts within the project.


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Published Online: 2018-03-27
Published in Print: 2018-04-25

© 2018 Walter de Gruyter GmbH, Berlin/Boston