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Licensed Unlicensed Requires Authentication Published by Oldenbourg Wissenschaftsverlag April 22, 2021

UX at the Right Level

Appropriately Plan the UX Expertise Using the PUXMM – A UX Maturity Model for Projects

David Gilbert, Holger Fischer and Dirk Röder
From the journal i-com

Abstract

Usability and user experience maturity models are used to evaluate the capabilities of an organization in order to provide an assessment of their ability to develop usable products. But, as the main focus of such models is on an all-encompassing organizational level, they are difficult to implement in more complex organizations with a wide range of diverse and interlinked projects.

This paper presents a project related UX maturity model, which was developed at DB Systel to address this issue: the PUXMM. It takes into account the nested internal customer relationships between departments and subcontractors and applies a human-centered design approach. There are two practical application scenarios for the PUXMM. It can be used to determine the UX maturity level of an ongoing project and as checklist to align a project to a desired maturity level from the outset.

Acknowledgment

At this point we would like to thank especially Torsten Michelmann, Sascha Eckart and Thorsten Riehn. Without their support the creation of this model would not have been possible.

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Published Online: 2021-04-22
Published in Print: 2021-04-27

© 2021 Walter de Gruyter GmbH, Berlin/Boston