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Licensed Unlicensed Requires Authentication Published by De Gruyter January 13, 2020

Exploration of barriers affecting job satisfaction among community pharmacists

  • Muhammad Khalid Rijaluddin ORCID logo , Wahyu Utami , Zulhabri Othman , Hanni Prihhastuti Puspitasari , Abdul Rahem , Anila Impian Sukorini and Andi Hermansyah ORCID logo EMAIL logo



Understanding job satisfaction among community pharmacists is important as it may affect roles and performance. Several barriers in practice may affect job satisfaction.


To explore barriers affecting job satisfaction among Indonesian community pharmacists.


This study reported data from the Nationwide Community Pharmacy Survey 2018. The results specific to participants in the East Java region were used for this study. Community pharmacists (507) participated in the survey between September 2018 and March 2019. The survey used questionnaire that asked 22 factors, which may act as barriers affecting job satisfaction. Data were analyzed using descriptive statistics.


The majority of respondents were female (83.43%), and most respondents were aged 31–40 years (41.63%). Most respondents perceived nine barriers such as lack of time for interaction and lack of recognition that were dominant affecting job satisfaction. On the other hand, respondents were not in major agreement perceiving the remaining barriers as dominant affecting job satisfaction. More than half of the respondents disagreed that the remaining barriers were significant affecting job satisfaction.


This study identified some significant barriers affecting job satisfaction among community pharmacists. In general, barriers can arise from individual, management, and environmental issues suggesting a specific approach to reduce these barriers.


This research was supported by The Survey of Pharmacy Contribution and Excellence - The Surphace Project. We thank our colleagues from Community Pharmacy Departement Airlangga University who provided insight and expertise that greatly assisted the research, although they may not agree with all of the interpretations/conclusions of this paper.

  1. Research funding: None declared.

  2. Author contributions: All authors have accepted responsibility for the entire content of this manuscript and approved its submission.

  3. Competing interests: Authors state no conflict of interest.

  4. Informed consent: Informed consent was obtained from all individuals included in this study.

  5. Ethical approval: Research involving human subjects complied with all relevant national regulations, institutional policies and is in accordance with the tenets of the Helsinki Declaration (as revised in 2013), and has been approved by the Health Research Ethics Commitee Faculty of Public Health Airlangga University No. 509-KEPK year 2018


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Received: 2019-10-31
Accepted: 2019-12-05
Published Online: 2020-01-13

© 2019 Walter de Gruyter GmbH, Berlin/Boston

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