Accessible Unlicensed Requires Authentication Published by De Gruyter Saur June 6, 2020

Relationship between Organizational Culture and Knowledge Sharing: A Study of University Librarians

Shamshad Ahmed, Asma Ashraf and Arslan Sheikh
From the journal Libri


This paper aims to examine how librarians construe organizational culture based on employees’ satisfaction, good leadership, and organizational support with knowledge sharing practices relationships. The quantitative research method, using a structured questionnaire comprised of three constructs of Organizational Culture (OC), including employees’ satisfaction, good leadership, and organizational support, and six constructs of Knowledge Sharing (KS) (innovation, collaboration, communication channel, trust, loyalty, and ethics), was considered as the most suitable for this study. Correlation research design and Pearson correlation test were used for examining the relationships between OC and KS with respect to academic librarians. The findings disclosed significant relationships between OC and KS among the study participants. Organizational support followed by good leadership style and employees’ satisfaction are the strong predictors of knowledge sharing practices in the context of this study. This study has some practical implications for academic library administrators to consider the role of effective organizational culture in promoting knowledge sharing practices among LIS professionals. This paper is the first attempt to explore the relationship between OC and KS in library perspective.


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Survey Instrument

  1. University type: (a) Public ▪ (b) Private ▪

  2. Gender: (a) Male ▪ (b) Female ▪

  3. Age (in years): (a) Less than 25 years ▪ (b) 25–35 years ▪(c) 36–45 years ▪ (d) 46–55 years ▪(e) Above 55 years ▪

  4. Qualification: (a) MLISC ▪(b) M.Phil. ▪ (c) PhD ▪

  5. Experience: (a) Less than 10 years ▪ (b) 10–15 years ▪ (c) 16–20 years ▪(d) 21–25 years ▪(e) 26–30 years ▪(f) Above 30 ▪

Section A: Organizational Culture Factors

1.1 How would you rate your satisfaction level in the following areas?

1. The physical working conditions are comfortable.
2. I feel that my future with this organization is secured.
3. New ideas are always welcomed in the organization.
4. Employees usually cooperate with their colleagues in my organization.
5. I expect direct reflection of the organization towards my tenure and promotion.
6. I expect incentives in the form of carrying out research and travelling.
7. I feel my workload is sometimes too heavy.

Note: SA=Strongly Agree, A=Agree, NO=No Opinion, D=Disagree, SD=Strongly Disagree

1.2: How would you rate the leadership at your organization?

1. The leadership gives me more recognition when I get a lot of work done.
2. The leadership makes decisions with the consultation of senior employees.
3. The leadership divides responsibilities among employees based on expertise.
4. The leadership focuses attention on irregularities and mistakes.
5. The leadership considers the moral and ethical consequences of decisions.
6. The leadership discusses the matter/idea in specific terms that is responsible for achieving performance targets.
7. The leadership conducts fair and informative evaluation.

1.3: How would you rate your organization in the following dimensions?

Organizational supportSAANODSD
1. My organization helps me in personal development through training programs.
2. My organization provides its employees with good opportunities to participate in workshops and seminars outside the organization.
3. My organization provides opportunities to update professional skills.
4. There is an adequate budget for professional development in my organization.
5. My organization has the technological infrastructure to promote a knowledge sharing environment.
6. My organization provides valuable resources.
7. My organization responds well to competitors.

Section B: Knowledge Sharing Factors

2.1: Innovativeness

Does Innovativeness play a key role in motivating professionals for sharing knowledge?

1. Novelty in my work always pushes me to perform actively.
2. For performing better, I always try to think in a novel way.
3. It is my deep desire to find out interesting ways to perform a task.
4. I always try to find out different ways to perform a single task

2.2: Why does preference bring benefits through having collaboration in knowledge sharing?

1. My preference is towards collaborative work, not working alone.
2. I mostly prefer to work collectively as compared to individual work.
3. My preference to work collaboratively pushes me towards novelty.
4. My preference to work collaboratively increases my knowledge.
5. I enjoy tasks that involve high level of cooperation with other colleagues.

2.3: What kind of communication channels/modes do you use or expect for sharing knowledge in libraries?

Communication ChannelMost FrequentlyFrequentlyOccasionallyRarelyNever
1. Face to face meeting
2. Telephone
3. Group meeting
4. Email
5. Presentations
6. Bulletin board/ notice board
7. Group ware
8. Intranet

2.4: Being a professional, what is your opinion about trust among colleagues in libraries?

1. I trust the specialty of my teammates/colleagues.
2. I share every sort of important information with my colleagues.
3. Whenever I am in difficulty, I always get help from my colleagues promptly.
4. I expect that my colleagues will share information with me as I do with them.
5. I expect that my colleagues share information confidently provided by me.

2.5: How does loyalty become worthwhile in knowledge sharing in libraries?

1. I do not hide information related to the library from my colleagues.
2. I will not leave my profession if I am offered another job.
3. I am eager to work for my university library.
4. The university library has great importance for me.
5. I withhold all information related to my library.

2.6: Why do ethics play a key role in libraries?

1. It is a positive approach to work and not to waste time.
2. I feel a lot of happiness after working the whole day.
3. I plan my next day in advance to avoid any disturbance.
4. My colleagues expect that I maintain the highest level of integrity in their absence.
5. My colleagues expect that I maintain anonymity if required.

Received: 2019-03-22
Accepted: 2019-07-31
Published Online: 2020-06-06
Published in Print: 2020-05-26

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