Accessible Requires Authentication Published by De Gruyter Saur June 6, 2020

A Study on Measuring the Relationship Between the Library and Quality of Life of Local Residents

Younghee Noh
From the journal Libri

Abstract

In this study, we explore a strategy to strengthen the library’s role of enhancing the quality of life for residents by identifying relationships between user satisfaction with library services and their quality of life. Questionnaires were distributed to public library users and normal distribution (skewness and kurtosis) and reliability of the measurement tools were validated. The results of this study show that satisfaction with the library staff has a positive influence on the participants’ living satisfaction, self-efficacy, and emotional stability. Second, an evaluation of their satisfaction with the library overall showed a significantly positive influence on their living satisfaction as well positive thinking. In conclusion, investment in libraries leads the public to be satisfied with their overall life, think of their future positively, have confidence to perform their roles successfully, and gain a sense of freedom with continuing stability.

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[Appendix] The Survey Questionnaire

1. What do you think about the staff of the library you are using?

ItemVery Low ↔ Very High
Library staff offers users a sense of confidence.
Library staff pays attention to each individual user.
Library staff is courteous and polite to the users.
Library staff is ready to promptly answer your questions (prompt response).
Library staff has sufficient knowledge to answer the users’ questions (professionalism).
Library staff intends to help the users from the users’ viewpoint (thoughtfulness).
Library staff has a precise understanding of the information needs of the users.
Library staff has a positive attitude to willingly help the users.
Library staff is competent to solve issues users struggle with (coping ability).
□ Others (Response:)

2. What do you think about the following collection services provided by the library you use?

ItemVery Low ↔ Very High
I can access electronic materials (including alternative data of electronic forms) without restriction at home, office, etc., via the library website or application.
The library website guides me to find the necessary information (materials of new arrival, how to use, QnA etc.).
Library has adequate printing materials (including alternative data of non-electronic form).
Library has adequate electronic materials (including alternative data of electronic forms) and multimedia materials.
Library provides easy and convenient access to the information I need.
Library has adequate print and electronic journals (including academic journals, magazines, and newspapers, etc., of non-electronic and electronic forms) for research and study.
The physical conditions of the library materials are good.
I’m generally satisfied with the library’s “collection” (printed materials, electronic references, and non-book materials).
□ Others (Response:)

1. What do you think about the following space/place services provided by the library you use?

ItemVery Low ↔ Very High
Library provides a space encouraging individual users to use information, cultural activities, and lifelong education.
Library provides a quiet atmosphere for users to use information and learn.
Library is easy to find and conveniently located.
Library is a place where it is meaningful as a gateway (starting point) to experience information use, cultural activities, and lifelong education.
Library provides places for meeting for group learning and collaborative research (seminar rooms, study rooms, etc.).
Library provides reading spaces (general reading room, multimedia room, etc.).
Library provides cultural spaces (exhibitions, lectures, performances, etc.).
Library provides adequate collection spaces (books, electronic references, non-books, etc.).
Library provides user convenience facilities (resting areas such as cafes).
□ Others (Response:)

3. What do you think about the following facilities and equipment services provided by the library you use?

ItemDon’t Agree at All ↔ Agree Very Much
Library is convenient for reading and learning.
Library is equipped with facilities and equipment which can be used such as computer, DVD, video, and other materials.
Library has made it easy for me to find books, easy to understand bookshelf arrangements and location, and has computers for searching.
Library has the latest equipments (computers, photocopier, printers, braille information terminals, magnifying glasses, videophones, etc.) which provide easy and convenient access to the necessary information.
Library provides information services (user education, guidance, signs, etc.) which enable users to easily and conveniently access the necessary information.
Overall, I’m satisfied with the library facilities.
□ Others (Response:)

4. What do you think about the following program services offered by the library you use?

ItemDon’t Agree at All ↔ Agree Very Much
Library programs are operated with a variety of configurations overall.
I frequent the library because of the library programs.
I participated in or want to participate in a program because of excellent contents.
Library programs are operated systematically by experts.
My cultural desires were fulfilled through the library programs.
Library programs are useful for me.
Library programs are reliable.
The cost of the library programs is reasonable.
I’m satisfied with the library programs overall.
□ Others (Response:)

5. The following is an evaluation about the library’s comprehensive part. For each item, please check the level you agree with.

ItemDon’t Agree at All ↔ Agree Very Much
I achieve my purpose every time I use the library.
I’m satisfied with library overall.
I will use the library again.
□ Others (Response:)

6. The following is a question about the “quality of life.” Please check (√) the number which you think is most appropriate.

ClassificationItemDon’t Agree at All ↔ Agree Very Much
Living satisfactionI’m living a correct life.
생활

만족도
I don’t want to change any part of my life.
생활

만족도
I feel satisfied with my life.
Positive thinkingI think my future is hopeful.
Positive thinkingI don’t feel as if the heyday of my life is over.
Positive thinkingI’m optimistic and always think positive.
Self-efficacyI can handle any issues no matter what they are.
자기

효능감
I don’t think I’m a loser.
자기

효능감
I’m always confident.
자기

효능감
I’m not helpless.
Emotional stabilityI feel I can do anything I want.
Emotional stabilityMy life repeats each day, but I always feel it is new.
Emotional stabilityI’m free and comfortable.
Emotional stabilityI’m always easy going.
Received: 2019-07-20
Accepted: 2019-10-03
Published Online: 2020-06-06
Published in Print: 2020-05-26

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