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Licensed Unlicensed Requires Authentication Published by De Gruyter Saur January 21, 2021

Evaluating Public Library Events using a Combination of Methods

  • Jan Pisanski ORCID logo EMAIL logo and Katarina Švab ORCID logo
From the journal Libri


Public libraries hold an increasing number of events, where they face the very important, but often neglected, challenge of evaluation. This paper presents various studies performed to evaluate events for adults at the largest public library in Slovenia, Mestna knjižnica Ljubljana (Ljubljana City Library). A combination of methods was used: content analysis of library website and promotional brochures, interviews with both attendees and librarians, observation of events and a relatively large survey. Additionally, based on this research, seven personas representing typical user groups of events for adults were developed. While attendees were generally highly satisfied with the existing events, our research found room for improvement, especially regarding planning for particular user groups, scheduling and topical diversity of events and promotion aimed at both existing and potential visitors. Based on this research, Ljubljana City Library prepared guidelines for their future events for adults. Additionally, the general outline of the evaluation should be of benefit to any library regardless of type, size or location.

Corresponding author: Jan Pisanski, Department of Library and Information Science and Book Studies, Faculty of Arts, University of Ljubljana, Aškerčeva 2, 1000 Ljubljana, Slovenia, E-mail:

Award Identifier / Grant number: P5-0361(B)


The authors acknowledge the financial support from the Slovenian Research Agency (research core funding No. P5-0361(B)).


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Published Online: 2021-01-21
Published in Print: 2021-03-26

© 2021 Walter de Gruyter GmbH, Berlin/Boston

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