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Licensed Unlicensed Requires Authentication Published by De Gruyter Mouton July 5, 2018

The faces at play in performance appraisals: With a focus upon a UK retail organization

  • Dawn Archer EMAIL logo and Phil Willcox EMAIL logo


A variety of face types can be in operation in workplaces, dependent on, for example, the kind of workplace, the various activities engaged in in that workplace, the status/role/gender of participants working in and/or connected with the workplace, etc. This paper offers an adapted version of Archer’s (2015) Facework Scale as a means of accounting for the different types of face in evidence in one activity - Performance Appraisals - in one workplace, relating to a UK retail organization. We will show that interlocutors used facework strategies that emphasized different or multiple facets of face on both a professional and personal level (Jagodziński 2013). This includes attempting to safeguard/support their working relationships (Haugh 2013) by managing impressions of self and/or the company (Jones and Pitman 1982) at the same time as maintaining credibility for self and/or other(s) (Bolino et al. 2016). We use our findings to argue that employers and their employees would benefit from having an understanding of face(work), and briefly discuss the training implications for Performance Appraisals if face(work) notions were introduced.


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Published Online: 2018-07-05
Published in Print: 2018-07-26

© 2018 Walter de Gruyter GmbH, Berlin/Boston

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