Accessible Unlicensed Requires Authentication Published by De Gruyter November 20, 2021

Eigenschaften marktfähiger AM-Dienstleistungen

Eine Charakterisierung mit Design Science

Characteristics of Marketable AM ​Services
A Characterization with Design Science
Paul Nikolas Kompalik and Paul Philipp Menold

Abstract

Additive Fertigung hat das Potenzial, die Industrie zu revolutionieren. Derzeit mangelt es noch an der Industrialisierung. Die Applikation der Service-Centered-Theorie erzeugt einen Mehrwert für Unternehmen als Hilfe bei der Entwicklung von marktfähigen Dienstleistungen für die Additive Fertigung. Unternehmen sollten vertieft Dienstleistungsangebote mit Abonnement entwickeln, um das Potenzial der ohnehin vorliegenden relationalen Kundenbeziehung bestmöglich auszuschöpfen.

Abstract

Additive manufacturing has the potential to revolutionize the industry. Currently, industrialization is still lacking. The application of servicecentered theory creates added value for companies to develop commercial services for additive manufacturing. Companies should expand in-depth subscription-based service offerings to best exploit the potential of the relational customer relationship that already exists.


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Published Online: 2021-11-20

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