Customer Service

Please have a look on our FAQ pages. If you can’t find your topic there, our customer service is here to help you. Below you can find an overview of all customer service contacts by region:

Enquiries regarding online access and support
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Customer Service Germany, Austria, Switzerland

Claudia Wahl
Claudia Wahl
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Asia-Pacific

Tanja Gegeny
Tanja Gegeny
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Europe, Middle East and Africa

Darina Günther
Darina Günther
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Pschyrembel

Ahmet Ötzürk
Ahmet Öztürk
Associate Customer Service
Tel.:
+49 (0)30 26005-102

Customer Service Americas

Laura Trellopoulos
Americas Sales Operations Manager
Tel.:
+1 (617) 377-4394
Talia Santopadre
Americas Sales Operations Associate
Tel.:
+1 (857) 284-7073
Louise Madore
Americas Sales Operations Manager
Tel.:
+1 (617) 377-4382
Hannah Divine
Americas Sales Operations Associate
Tel.:
+1 (857) 284-7073
Lindsey Grifftith
Americas Operations Director
Tel.:
+1 (617) 377-4392
Tim Rudman
Inside Sales Manager
Tel.:
+1 (857) 284-7073

Customer Service / Sales Operations

Katharina Baier
Katharina Baier
Senior Manager Sales Operations
Tel.:
+44 (0)1367 810671

Sales Operations / Consortia Support

Ulrich Neustadt
Manager Sales Operations
Tel.:
+49 (0)30 26005-102
Andreas Mohrig
Associate Sales Operations
Tel.:
+49 (0)30 26005-102
Enquiries on orders (print), subscriptions, payment and invoicing
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Ebook and print book orders

HGV Hanseatische Gesellschaft für Verlagsservice mbH,
Teichäcker 2,
72127 Kusterdingen
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 (0)7071 9353-55
E-Mail: orders-books@degruyter.com

Subscription orders: Journals and databases

HGV Hanseatische Gesellschaft für Verlagsservice mbH,
Teichäcker 2,
72127 Kusterdingen
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 (0)7071 9353-65
E-Mail: orders-journals@degruyter.com

Accounting queries

HGV Hanseatische Gesellschaft für Verlagsservice mbH,
Teichäcker 2, 72127 Kusterdingen
Orders Germany, Switzerland, Austria / Europe, Middle East, Africa / Asia-Pacific
Tel: +49 (0)7071 9353-75
E-Mail: accounting@degruyter.com

Orders Americas – print books (excluding Arts and Architecture), and individual ebooks

TriLiteral, LLC
print books (excluding Arts and Architecture titles), individual ebooks - Americas region
Tel: +1 (800) 405-1619
E-Mail: orders@triliteral.org

Orders Americas – Arts and Architecture print books

Ingram IPS
Arts and Architecture print books - Americas region
Tel: +1 (800) 277-6305
E-Mail: ips@ingramcontent.com

Webshop order queries – individual customers

HGV Hanseatische Gesellschaft für Verlagsservice mbH, Teichäcker 2, 72127 Kusterdingen
E-Mail: orders@degruyter.com

Americas Library and Trade Customers

Sales Operations Americas
E-Mail: salesopsamericas@degruyter.com

Arts and Architecture print titles – UK trade customers only

Marston Book Services, Ltd. 160 Eastern Avenue, Milton Park, Oxfordshire OX14 4SB, UK
Tel: +44 1235 465527
E-Mail: trade.orders@marston.co.uk

Orders Americas – databases and journals

Sales Operations Americas
E-Mail: salesopsamericas@degruyter.com