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Find answers to the most frequently asked questions for authors, editors, end users, and librarians. Our Customer Service Team can help you with online access, managing your account, and orders.

Online access and management

  1. Manage your account

  2. Set up access or manage authentication (including institutions, and member access for societies and associations)

  3. Access customized usage statistics

  4. Get general platform support

  5. Arrange a free trial


  1. Check the status of orders, shipping, and payments

  2. Get support with complex orders

  3. Help for Consortia agreements

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