FAQ for Librarians
On this page, you can find the most frequently asked questions regarding the launch of our new website. This page will be updated regularly.
FAQs
Find answers to the most frequently asked questions for authors, editors, end users, and librarians. Our Customer Service Team can help you with online access, managing your account, and orders.
Online access and management
Manage your account
Set up access or manage authentication (including institutions, and member access for societies and associations)
Access customized usage statistics
Get general platform support
Arrange a free trial
Orders
Check the status of orders, shipping, and payments
Get support with complex orders
Help for Consortia agreements
