FAQ for End Users

Below, you can find the most frequently asked questions for end users regarding the launch of our new website. This page will be updated regularly.

What have you built and why?

We’ve not just built a new website – we’ve developed a completely new digital infrastructure based on cloud technology. The new platform has been tested in close cooperation with academic institutions around the world. It is owned by De Gruyter, enabling us to act independently from service providers. This allows us to react to our users’ and customers’ demands much quicker and more flexibly without huge IT or technology upheaval.

We've been working with software consultancy 67 Bricks, which has built award-winning digital platforms for some of the most respected names in publishing. This new partnership represents our commitment to invest heavily in a new robust framework.

I have a new online subscription to a journal or recently purchased an ebook - how do I get access?

If you placed an order without a De Gruyter account, we will have set up an account for you:

Please go to www.degruyter.com and click on ‘Log in’ in the top right-hand corner.

Reset your password by clicking on the ‘Forgot your password?’ link. Please use the email address you used for your order.

Follow the instructions in the email you receive to set your password and log in.

When you have logged in, go to your account (top right-hand corner).

Then click on ‘My publications’ to see your ordered products. There you can also find a link to the product.

If you already have a De Gruyter account:

Please log in straight away, or use the ‘Forgot your password?’ function to reset your password.

Which functions are available at the moment?

We have built this platform to provide all our users with fast, secure and seamless digital access to 270 years of scholarly research.

At launch, the platform focused on these key functionalities:

All content (metadata, content data, covers, supplementary files)
All user entitlements (institutions, consortia and individuals, authors tagged in the content)
Continuous updates of content data and entitlements

Since launch, we have been adding functionalities continuously based on the analysis of usage data and user needs.

We launched the first version of our webshop in early June and are working on a second version to allow users to order print books directly from us.

We have built a new homepage with browse functionality, which we are updating and improving.

We are also working on advanced search functions for our databases, but these will only be available in Q3 2021.

Some functionalities that users have been asking for, such as the ability to download PDF flyers or send automatic alerts, are not part of the new platform at the moment.

We are looking at all user requirements carefully to determine which ones we will build next with the highest priority. We will keep everyone informed about our progress.

What happened to my bookmarks and alerts?

Bookmarks and alerts have not been migrated. Your data has not been transferred to the new platform.

Are my login details still the same?

Your email has remained the same, but you will have to reset your password as we have not migrated this. Library administrators were sent further information on how to reset passwords shortly after launch.

Our webshop has been implemented after launch and is being optimised constantly.
Bookmarks and alerts have also not been migrated.

I have received an access token before the relaunch that I have not activated. Can I still do this?

Since January 31, 2021, access tokens have no longer worked. With our partner LibLynx, we are working on a solution to grant access to content for individual users with a different system. This will take a while.

What is a passcode, and who can use them?

Passcodes are usually made available for society members or editors of journals. They are not available for general access.

I have received a passcode. How do I use this to log in?

Please go to www.degruyter.com and click on ‘Log in’ in the top right-hand corner. On the next page, you will be given the option to add a passcode (‘Got a passcode?’). Add your passcode here. You can find your accessible resources in the menu in the top right-hand corner under ‘My products’.

Has search improved?

Yes. The new platform is more stable, much faster and more flexible, offering improved search facilities and a better user experience.

Which browser settings and technical requirements are recommended?

The site requires the latest version of Microsoft Edge, Google Chrome or Mozilla Firefox as a browser.

Is the site compatible with mobile devices?

Yes. The mobile site is built using responsive technology and opens automatically when accessed from a mobile device.

Who can I contact if I have a question?

De Gruyter’s customer service team will continue to assist you with any queries you may have. Please email service@degruyter.com and include links, screenshots or any further details that might help us to solve your query quickly.