FAQ for Librarians

Our platform supports the following authentication options: IP access, username/password (for individuals), Shibboleth, EZproxy and Referrer URL. In addition to IPv4, we now also support IPv6. Furthermore, we offer Passcodes for Login.

Your email has remained the same, but you will have to reset your password as we have not migrated this. Library administrators were sent further information on how to reset passwords shortly after launch.

Our webshop has been implemented after launch and is being optimized constantly.

Bookmarks and alerts have also not been migrated.

Yes, these links continue to lead through to our new platform.

We also have a robust redirect in place for any URLs that may have changed so you are taken to the correct page.

COUNTER 4 statistics will be available until the end of 2021.

After that, we will only offer COUNTER 5 statistics for 2020 and 2021.

The new WAYFless URL structure is: https://connect.liblynx.com/wayfless/degruyter?entityID=[CustomerEntityID]&target=[TargetURL].

Previous WAYFless URLs will be redirected; please only use the new structure going forward.

Yes. The degruyter.com website is accessible for all member institutions in eduGAIN and OpenAthens.

Please make sure your federation metadata is up to date to make the SP available to your users.

Since December 2020, our Entity ID is www.degruyter.com/ssp

Please provide us with your Entity ID to our customer service team if a federated SAML idP should be added to your account.

Please ensure we have your Proxy IP on file (you can update this via the IP Registry) and that you are using the most up-to-date Stanza. Please also visit Tools and Resources for further information.

Yes, as soon as your order has been processed by our system, the named contact in your order details will receive a notification that access has been set up.

Yes, institutional administrators can access the Librarian self-service area DG Data to access holdings information and usage reports.

Please email our Technical Customer Service with your request. You will then receive instructions on how to create a new administrator account and get access to DG Data.

Institutional administrators will find the option to download holding lists from DG Data. Your patrons need to use the filter function "Licensed content" on the platform to display the content available to them via their institution.

De Gruyter has partnered with theIPregistry.org to make the process of checking, monitoring and updating the IP addresses used to authenticate access to content easier for subscribers.

In order to change or update your IPs, please register with the IP Registry here: app.theIPregistry.org

Benefits include:

• IPs will be updated in real-time, from The IP Registry into the De Gruyter system

• IPs will be validated upon input to reduce errors and access issues

• The service is free for libraries

• IPs are sent to other publishers where you may have licensed content, not just De Gruyter - no need to contact all individually

The IP Registry does not share any personal data - only your IPs are passed on to publisher systems.

• All Böhlau publications can be found on the website of Vandenhoeck & Ruprecht eLibrary.

Please visit Tools and Resources for all information needed regarding Metadata.

Please visit Tools and Resources for all information on KBARTs needed.

Yes, we provide open URL format links to discovery services via KBART files.

These will continue to give access to licensed content.

Either through LibLynx or through the new, recommended self-service portal for librarians, DG Data.

Since we included usage reports from LibLynx into DG Data, institutional admins no longer have to log in to different services, but only need one Login for DG Data to access holdings lists and usage reports. In DG Data you will also find your SUSHI access details. (Please note that SUSHI access details have changed, so a new URL and API key will have to be set up at your end for the new platform.)

To get access to DG Data for your institution, please get in touch with us.

Our reports are in the COUNTER standard. Usage data before 2021 (2019-2020) are available in COUNTER 4. From 2020 onwards we offer COUNTER 5 statistics, hence data for 2020 are available in both formats C4 and C5.

COUNTER 4 and COUNTER 5 reports have been migrated into LibLynx and are available through DG Data.

The usage for the previous platform is included in COUNTER 4 statistics for 2019 and 2020, as well as COUNTER 5 for 2020 to January 2021.

The usage for the degruyter.com is available from February 2021 onwards in COUNTER 5 format.

January 2021 has been merged in to give you the full year of usage.

Some statistics were too large to integrate into the download form.

Please check if you have a section for Legacy Reports Download at the bottom of the page – this is where you can find CSV files of the reports in question.

• The site requires the latest version of Microsoft Edge, Google Chrome or Mozilla Firefox as a browser.

Yes, the site is built using responsive technology and opens automatically when accessed from a mobile device or cellphone.

You do not need to replace your existing MARC records or KBART files, as the URLs in both continue to lead through to the De Gruyter platform via DOI or OpenURL format.

Please send all orders, inquiries and claims to orders@degruyter.com. You will receive a confirmation email with a ticket number.

Important: Please quote this ticket number on any further inquiries about your order.

• Sign in or register with The IP Registry at https://app.theipregistry.org
• Please open the link in a new tab or copy and paste the URL into a new tab or window.

• In LibLynx, you can only download usage statistics and SUSHI details.
• Functionalities that were in AMS, like adding a logo, changing your account name or adding a link resolver, are no longer possible.
• If you need to update your access details, please either register via The IP Registry or email us.

The new VPAT (Voluntary Product Accessibility) and further information about accessibility on our website can be found at www.degruyter.com/accessibility