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FAQs for Librarians

Want to know how to access your usage reports or update IPs? Below you will find a list of the most frequently asked questions and answers for librarians.

Is it possible to set up library administrator accounts on

Yes, institutional administrators can access the Librarian self-service area DG Data to access holdings information and usage reports.

Please email our Technical Customer Service with your request. You will then receive instructions on how to create a new administrator account and get access to DG Data.

What am I able to do as a library admin in DG Data?

DG DATA is the self-service portal for librarians and institutional administrators.

In DG Data , the admins will find Holdings Information and Usage Reports for their institutions, as well as a link to The IP Registry to update your IP addresses.

If you want to add a link resolver to your bibliographical database subscriptions, please get in touch with our Technical Customer Service.

How do I access usage reports on your

Through DG Data, the self-service portal for librarians.

In DG Data you will find holdings lists and usage reports in COUNTER format for your institution.

To get access DG Data for your institution, please get in touch with our Technical Customer Service.

Please note that SUSHI access details have changed, so a new URL and API key will have to be set up at your end for the new platform.

How can I update my IPs?

De Gruyter has partnered with to make the process of checking, monitoring and updating the IP addresses used to authenticate access to content easier for subscribers.

In order to change or update your IPs, please register with the IP Registry here:

Benefits include:

  • IPs will be updated in real-time, from The IP Registry into the De Gruyter system

  • IPs will be validated upon input to reduce errors and access issues

  • The service is free for libraries

  • IPs are sent to other publishers where you may have licensed content, not just De Gruyter - no need to contact all individually

The IP Registry does not share any personal data - only your IPs are passed on to publisher systems.

Do you support Shibboleth authentication?
  • Yes. The website is accessible for all member institutions in eduGAIN.
  • Please make sure your federation metadata is up to date to make the SP available to your users.
  • Since December 2020, our entity ID is

Please provide us with your Entity ID (at if Shibboleth access should be added to your account.

What is the WAYFless URL structure?

The new WAYFless URL structure is:[CustomerEntityID]&target=[TargetURL].

Previous WAYFless URLs will be redirected; please only use the new structure going forward.

Why am I not seeing the “Download book” button for a certain title, even though I have licensed the eBook?

The reason could be that the title was published by one of our publisher partners.

Due to security concerns most of our partners have requested us to remove the complete PDF for download from the platform, since our eBooks are all DRM free.

Those titles can be read and downloaded chapterwise only.

Partners for which full texts are available are:

  • Amsterdam University Press
  • Central European University Press
  • Gütersloher Verlagshaus
  • Iberoamericana Vervuert
  • Verlag Dr. Otto Schmidt
  • RWS-Verlag
  • transcript Verlag
  • Vincentz Network
Will I still be able to access content via discovery services?
  • Yes, we provide open URL format links to discovery services via KBART files.
  • These will continue to give access to licensed content.

Yes, these links continue to lead through to our new platform.

We also have a robust redirect in place for any URLs that may have changed so you are taken to the correct page.

Are Sciendo content and journals still searchable on

No, Sciendo content and journals are now on a separate platform and are no longer searchable on

Is there a timeframe to move the old Saur databases to
  • We do not have a timeframe yet, but we will share that information when we do.
Is the site compatible with mobile devices and cellphones?

Yes, the site is built using responsive technology and opens automatically when accessed from a mobile device or cellphone.

Which browser settings and technical requirements are recommended?
  • The site requires the latest version of Microsoft Edge, Google Chrome or Mozilla Firefox as a browser.
Who can I contact if I have access problems or a question?

More Information for Librarians

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