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FAQs for Librarians

Want to know how to access your usage reports or update IPs? Below you will find a list of the most frequently asked questions and answers for librarians.

Do you support Shibboleth authentication?
  • Yes. The website is accessible for all member institutions in eduGAIN.
  • Please make sure your federation metadata is up to date to make the SP available to your users.
  • Since December 2020, our entity ID is

Please provide us with your Entity ID (at if Shibboleth access should be added to your account.

Is it possible to set up library administrator accounts on

Yes, institutional administrators can access the Librarian self-service area DG Data to access holdings information and usage reports. Please email with your request. You will then receive instructions on how to create a new administrator account and get access to DG Data.

What am I able to do as a library admin in DG Data?

DG Data is the self-service portal for librarians and institutional administrators.

In DG Data , the admins will find Holdings Information and Usage Reports for their institutions, as well as a link to The IP Registry to update your IP addresses.

If you want to add a link resolver to your bibliographical database subscriptions, please get in touch with us at

Has usage data captured on the old platform been migrated to Liblynx?
  • COUNTER 4 and COUNTER 5 reports have been migrated into LibLynx.
  • The usage for the previous platform is included in COUNTER 4 statistics for 2019 and 2020, as well as COUNTER 5 for 2020 to January 2021.
  • The usage for the is available from February 2021 onwards in COUNTER 5 format.
  • January 2021 has been merged in to give you the full year of usage.
How do I access usage reports on your

Through DG Data, the new self-service portal for librarians.

In DG Data you will find holdings lists and usage reports in COUNTER format for your institution.

To get access DG Data for your institution, please get in touch with us at

Please note that SUSHI access details have changed, so a new URL and API key will have to be set up at your end for the new platform.

My statistics for 2020 are empty, are they missing?
  • Some statistics were too large to integrate into the download form.
  • Please check if you have a section for Legacy Reports Download at the bottom of the page – this is where you can find CSV files of the reports in question.
How long will COUNTER 4 reports from 2019 & 2020 be available?
  • COUNTER 4 statistics will be available until the end of 2021.
  • After that, we will only offer COUNTER 5 statistics for 2020 and 2021.
What is the new WAYFless URL structure?
  • The new WAYFless URL structure is:[CustomerEntityID]&target=[TargetURL].
  • Previous WAYFless URLs will be redirected; please only use the new structure going forward.
Will I still be able to access content via discovery services?
  • Yes, we provide open URL format links to discovery services via KBART files.
  • These will continue to give access to licensed content.
Will embedded links from MARC records and KBART files continue to work?
  • Yes, these links continue to lead through to our new platform.
  • We also have a robust redirect in place for any URLs that may have changed so you are taken to the correct page.
Are Sciendo content and journals still searchable on

No, Sciendo content and journals are now on a separate platform and are no longer searchable on

Is there a timeframe to move the old Saur databases to
  • We do not have a timeframe yet, but we will share that information when we do.
Where can I find Böhlau publications?
Is the site compatible with mobile devices?

Yes. The mobile site is built using responsive technology and opens automatically when accessed from a mobile device.

Which browser settings and technical requirements are recommended?
  • The site requires the latest version of Microsoft Edge, Google Chrome or Mozilla Firefox as a browser.
How can I update my IPs?

In order to change or update your IPs, please register with The IP Registry. Benefits include:

  • IPs will be updated in real-time from The IP Registry into the De Gruyter system.
  • IPs will be validated upon input to reduce errors and access issues.
  • The service is free for libraries.
  • IPs are sent to other publishers where you may have licensed content, not just De Gruyter, with no need to contact all individually.
  • The IP Registry does not share any personal data, so only your IPs are passed on to publisher systems.

If you want us to update your IPs for you, please contact our Technical Customer Service at

Who can I contact if I have access problems or a question?
  • De Gruyter’s customer service team will continue to assist you with any queries you may have.
  • Please email and include links, screenshots or any further details that might help us to solve your query quickly.
  • In case of problems with your access—especially if your institution is not recognized by our platform, please send us a screenshot of the following page:

More Information for Librarians

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