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Seventh Annual ACM/IEEE International Conference on Human-Robot Interaction, New York, NY, USA (2012) 125-126 [23] A. Niculescu, B.van Dijk, A. Nijholt, S.L. See, The influence of voice pitch on the evaluation of a social robot receptionist. International Conference on User Science and Engineering (i- USEr). IEEE (2011) 18-23 [24] M. Scheutz and P. Schermerhorn, Affective Goal and Task Selection for Social Robots, in Handbook of Research on Synthetic Emotions and Sociable Robotics: New Applications in Affective Computing and Artificial Intelligence, Jordi Vallverdú and

1 Introduction The use of robots in socially assistive roles is a growing area of research with the last two decades seeing the introduction of socially assistive robots into home and healthcare environments [ 1 , 2 ]. More recently, researchers have turned their attention to the use of social robots as receptionists within medical settings such as hospitals [ 3 ]. The application of robots as receptionists in healthcare environments requires careful consideration, given that interaction with potentially vulnerable individuals will be almost certain. In order

References [1] G. Trovato et al., A receptionist robot for Brazilian people: study on interaction involving illiterates, Paladyn, Journal of Behavioral Robotics, 2017, 8(1), 1–17

Joanna Channell Working on the Telephone - How Telephone Receptionists Work with Language 1. Introduction The work reported here came about because I was approached by a local council in the UK in pursuit of its plain language and good customer service policies (for more on 'plain language', see Cutts 1995, Channell 1997).The Council1 sought someone to design training for staff who look after the reception desk and the telephones in the main council office. The paper is an account of that work. It therefore involves 'service encounters' of a specific

87 The position of a receptionist may seem like a fairly insignifi cant job. It is generally low skilled, low waged, and monotonous, and it provides mundane services not often regarded as critical to society. However, receptionists are at the juncture of an important struggle for labor in the twenty-fi rst century. It involves a tension among employers over how much humanness and how much physical proximity they want from their workers and what role technology will play in that dynamic. As this chapter will explore, these issues have signifi cant bearing

or failure of the SE itself (see, among others, Shostack 1985; Solomon et al. 1985; Surprenant and Solomon 1987; Lovelock 1988; Bitner et al. 1990). However, extant literature presents two main shortcomings: on the one hand, receptionist-guest communication has not received much attention (but see Bengsch 2010; Fernández-Amaya , Hernández-López and Garcés-Conejos Blitvich 2014). On the other, politeness1, i. e. what the interlocutors themselves consider as polite or impolite ( Watts 2003; Locher and Watts 2005; Bousfield and Locher 2008

Making Mischief in the Modern World

Dirt The publisher gratefully acknowledges the generous contribution to this book provided by the General Endowment Fund of the University of California Press Foundation. For Xena T. Dog, enthusiastic field assistant, dedicated receptionist, and very best friend— walk with me forever, sweet girl

in Dirt

ava L.) и черноголовой (M. feldegg Mich.) желтой трясогузок на юге Европейской части СССР. Dolgushin, I. A., Korelov, M. I., Kuzmina, M. A. et al. Birds of Kazakhstan. - Alma-Ata : Nauka Publishing House of the Kazakh SSR, 1970. - Vol. 3 - P. 341-347. - Russian : Долгушин И. А., Корелов М. И., Кузьмина М. А. и др . Птицы Казахстана. Gavris’, G. G. Pliska chornogolova Motacilla feldegg // Ptakha Ukrainy pid receptionists Bernskoї konventsії. - Delhi, 2003. - P. 218-220. - Russian : Гаврись Г. Г. Плиска чорноголова Motacilla feldegg . Gladkov, N. A.Birds of the

rhetoricity of literature by adopting the receptionist hermeneutic theory of the philosopher Hans-Georg Gadamer. The treatise closes with an extensive bibliography of works of rhetori- cal research and with indexes of names and critical terms.