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Licensed Unlicensed Requires Authentication Published by Oldenbourg Wissenschaftsverlag 2011

Illusive, Ineffective, Inefficient, Ideal: Standardized Coordination Task Assessments of Awareness Support

From the book Mensch & Computer 2011

  • Christoph Oemig and Tom Gross

Abstract

Awareness support in cooperative systems provides users with mutual information on each others' presence and activities. Measuring its effectiveness is a complex task since people tend to forget quickly. Therefore, it becomes imperative to use a technique generating results while a user's awareness is still present. The Standardized Coordination Task Assessment measures response times and error rates visualizing the results in a four quadrant system distinguishing illusive, ineffective, inefficient, and ideal systems. This helps awareness support researchers and designers to drive their effort into the right direction already at early development stages.

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