Jump to ContentJump to Main Navigation
Show Summary Details
More options …

Acta Facultatis Medicae Naissensis

The Journal of Faculty of Medicine in Nis

4 Issues per year


Cite Score 2016: 0.25

SCImago Journal Rank (SJR) 2015: 0.109
Source Normalized Impact per Paper (SNIP) 2015: 0.124

Open Access
Online
ISSN
2217-2521
See all formats and pricing
More options …

Evaluating the Incivility between Staff Nurses and Matrons Employed in Iran / Procena nepristojnog ponašanja u međusobnom odnosu medicinskih sestara i glavnih medicinskih sestara zaposlenih u Iranu

Abbas Heydari
  • Associate Professor, School of Nursing and Midwifery,Mashhad University of Medical Sciences, Mashhad, Iran
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
/ Mojtaba Rad
  • Faculty Member of Nursing and Midwifery College, Sabzevar University of Medical Sciences, Sabzevar, Iran
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
/ Mostafa Rad
  • PhD candidates in Nursing, Department of Nursing, Faculty of Nursing and Midwifery, Mashhad University of Medical Sciences Mashhad, Iran
  • Email
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
Published Online: 2015-06-23 | DOI: https://doi.org/10.1515/afmnai-2015-0014

SUMMARY

Incivility among nurses and matrons can lead to various issues such as employment turnover and dysfunctional patient care. Therefore, the need to examine and assess the uncivil behaviors among nurses and matrons is evident. The main purpose of this article is to study and determine the frequency of incivility between nurses and matrons from nurses’ point of view.

In this cross-sectional study, 200 nurses were selected from three educational hospitals of Mashhad using stratified-cluster random sampling method. The main research instrument was the edited Ottinot’s questionnaire of “perceived workplace civility climate scale (PWCC)” as well as general demographic information questionnaire. Data were analyzed using descriptive and inferential statistics in SPSS version 11.5.

According to research findings, 22.6% of isolating behaviors, 27% of gossiping behaviors, 28% of hostile behaviors, and 26.5% of privacy violation behaviors were reported among matrons for at least one instance. In total, 28.8% (45 persons) admitted that they had observed at least one instance of uncivil behaviors in workplace once or twice.

Incivility exists among a quarter of nurses and matrons. Since in nursing society and culture of Islamic Iran these behaviors cannot be tolerated, it is highly recommended that managers, strategists, and nursing teachers pay a special attention to such behaviors among students, employers, and co-workers

SAŽETAK

Nepristojno ponašanje u međusobnom odnosu medicinskih sestara i glavnih medicinskih sestara može da dovede do mnogih posledica, poput promene radnog mesta i neadekvatne nege bolesnika. Iz tog razloga, potreba za ispitivanjem i procenom nepristojnog ponašanja u međusobnom odnosu medicinskih sestara i glavnih medicinskih sestara je očigledna. Cilj ovog rada bio je da analizira i odredi učestalost nepristojnog ponašanja u odnosu između medicinskih sestara i glavnih medicinskih sestara sa stanovišta medicinskih sestara.

Za ovu studiju preseka odabrano je dvesta medicinskih sestara iz triju bolnica u Mashhadu pomoću stratifikovane kluster metode slučajnog uzorka. Osnovni instrument istraživanja bio je prilagođeni Ottinotov upitnik sa skalom za procenu pristojnosti na radnom mestu (PWCC skala), kao i upitnik o opštim demografskim podacima. Podaci su analizirani primenom deskriptivne i inferentne statistike, u SPSS programskom paketu, verzija 11.5.

Prema rezultatima istraživanja, u ponašanju glavnih medicinskih sestara identifikovano je 22,6% izolovanog ponašanja, 27% ogovaranja, 28% neprijateljskog ponašanja i 26% narušavanja privatnosti. Ukupno, 28,8% (45 osoba) je priznalo da su na radnom mestu primetili barem jedan oblik nepristojnog ponašanja jednom ili dva puta.

Nepristojno ponašanje je zabeleženo kod jedne četvrtine medicinskih sestara i glavnih medicinskih sestara. S obzirom da se u krugovima sestrinstva i islamske zajednice ovi oblici ponašanja ne mogu tolerisati, menadžerima, stratezima i nastavnicima se ozbiljno preporučuje da obrate pažnju na ovakve oblike ponašanja među studentima, zaposlenima i saradnic.

Keywords: incivility; nurses; matrons; interactions; behavior; Iran

Ključne reči: nepristojno ponašanje; medicinske sestre; glavne medicinske sestre; interakcije; ponašanje; Iran

References

  • 1. Felblinger DM. Incivility and bullying in the workplace and nurses' shame responses. J Obstet Gynecol Neonatal Nurs. 2008;37: 234-41. http://dx.doi.org/10.1111/j.1552-6909.2008.00227.xCrossrefGoogle Scholar

  • 2. Felblinger DM. Bullying, incivility, and disruptive behaviors in the healthcare setting: identification, impact, and intervention. Front Health Serv Manage. 2009;25:13-23.PubMedGoogle Scholar

  • 3. Luparell S. Incivility in nursing: The connection between academia and clinical settings. Crit Care Nurse. 2011;31: 92-5. http://dx.doi.org/10.4037/ccn2011171Web of ScienceCrossrefGoogle Scholar

  • 4. Porto G, Lauve R. Disruptive clinical behavior: A persistent threat to patient safety.PSQH. 2006;3:16-24.Google Scholar

  • 5. Cortina LM, Magley VJ. Patterns and profiles of response to incivility in the workplace. J Occup Health Psychol. 2009;14:272-88. 9/07/10.CrossrefWeb of SciencePubMedGoogle Scholar

  • 6. Spence Laschinger HK, Leiter M, Day A, Gilin D. Workplace empowerment, incivility, and burnout: impact on staff nurse recruitment and retention outcomes. JNurs Manag. 2009;17:302-11. http://dx.doi.org/10.1111/j.1365-2834.2009.00999.xCrossrefGoogle Scholar

  • 7. Johnson CL, Martin SLD, Markle-Elder S. Stopping verbal abuse in the workplace. AJN. 2007;107:32-4. http://dx.doi.org/10.1097/01.NAJ.0000271177.595 74.c5CrossrefGoogle Scholar

  • 8. Vessey JA, DeMarco RF, Gaffney DA, Budin WC. Bullying of staff registered nurses in the workplace: a preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. J Prof Nurs. 2009;25: 299-306. http://dx.doi.org/10.1016/j.profnurs.2009.01.022CrossrefWeb of ScienceGoogle Scholar

  • 9. Rad M, Ildarabadi E-h, Moharreri F, Monaghi HK. A Study of Incivility in the Iranian Nursing Training System Based on Educators and Students’ Experiences: A Quantitative Content Analysis. Glob J Health Sci. 2014;7(2):203-9.10.PubMedGoogle Scholar

  • 10. Kamchuchat C, Chongsuvivatwong V, Oncheunjit S, Yip TW, Sangthong R. Workplace violence directed at nursing staff at a general hospital in southern Thailand. J Occup Health. 2008;50:201-7. http://dx.doi.org/10.1539/joh.O7001CrossrefGoogle Scholar

  • 11. Shoghi M, Sanjari M, Shirazi F, Heidari S, Salemi S, Mirzabeigi G. Workplace violence and abuse against nurses in hospitals in Iran. Asian Nursing Research. 2008;2:184-93. http://dx.doi.org/10.1016/S1976-1317(08)60042-0CrossrefGoogle Scholar

  • 12. Pearson CM, Porath CL. On the nature, consequences and remedies of workplace incivility: No time for “nice”? Think again. Acad Manag Exec. 2005;19: 7-18. http://dx.doi.org/10.5465/ame.2005.15841946CrossrefGoogle Scholar

  • 13. Karimi Moonaghi, H. Rad, M., & Torkmannejad Sabzevari, M. (2014). Management of Challenging Behavior (Incivility) among Medical Students. Future Med Educ J, 4, 41-44.Google Scholar

  • 14. KalantariS HM, Jouybari LM, Sanagoo A, Mohammadi R. Workplace behaviors and its correlation with demographic characteristics: Perspective of nurses in teaching hospitals in Gorgan. Health Promotion Management. 2012;1: 7-16. [in Persian].Google Scholar

  • 15. Leiter MP, Day A, Oore DG, Spence Laschinger HK. Getting better and staying better: assessing civility, incivility, distress, and job attitudes one year after a civility intervention. J Occup Health Psychol. 2012;17: 425-34. http://dx.doi.org/10.1037/a0029540Web of ScienceCrossrefGoogle Scholar

  • 16. Wachs J. Workplace incivility, bullying, and mobbing. AAOHN J. 2009;57:88. http://dx.doi.org/10.3928/08910162-20090201-05CrossrefGoogle Scholar

  • 17. .Ottinot RC. The development and validation of the perceived workplace civility climate scale: University of South Florida;. Graduate theses and Dissertations [cited July 14, 2008]; 1 (1): [110screens]. Available from: URL: scholarcommons.usf.edu/cgi/viewcontent.cgi?article= 1438&context=etdGoogle Scholar

  • 18. Wilson BL, Diedrich A, Phelps CL, Choi M. Bullies at work: the impact of horizontal hostility in the hospital setting and intent to leave. J Nurs Adm. 2011;41(11):453-8. http://dx.doi.org/10.1097/NNA.0b013e3182346e90CrossrefWeb of ScienceGoogle Scholar

  • 19. Phillips T, Smith P. Emotional and behavioural responses to everyday incivility Challenging the fear/avoidance paradigm. J Sociol (Melb). 2004;40: 378-99. http://dx.doi.org/10.1177/1440783304048382CrossrefGoogle Scholar

  • 20. Saberinia A MM, Meymand FM. Identify Stressful Factors Causing Dissatisfaction In Pre- Hospital Emergency Personnel In Kerman. Payavard Salamat. 2013;6. [in Persian].Google Scholar

  • 21. Hershcovis MS, Barling J. Towards a multi‐foci approach to workplace aggression: A meta‐analytic review of outcomes from different perpetrators. J Organ Behav. 2010; 31:24-44. http://dx.doi.org/10.1002/job.621 Web of ScienceCrossrefGoogle Scholar

About the article

Published Online: 2015-06-23

Published in Print: 2015-06-01


Citation Information: Acta Facultatis Medicae Naissensis, ISSN (Online) 2217-2521, DOI: https://doi.org/10.1515/afmnai-2015-0014.

Export Citation

© Acta Facultatis Medicae Naissensis. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License. BY-NC-ND 3.0

Citing Articles

Here you can find all Crossref-listed publications in which this article is cited. If you would like to receive automatic email messages as soon as this article is cited in other publications, simply activate the “Citation Alert” on the top of this page.

[1]
Mostafa Rad and Hossein Karimi Moonaghi
Journal of Caring Sciences, 2016, Volume 5, Number 1, Page 23

Comments (0)

Please log in or register to comment.
Log in