About the article
Robin Riley, R.N., B.A., M. N. Studies, Ph.D., is a Nurse Unit Manager of operating rooms at Box Hill Hospital in Melbourne and a senior fellow at the University of Melbourne, Australia. Her research interests include interpersonal and organizational communication, interprofessional relationships, and patient safety. She has published in several journals, including Social Science & Medicine and Quality & Safety in Health Care.
Rowena Forsyth, B.A. (Hons), Ph.D., is a medical sociologist with experience in hospital-based ethnographic research. Rowena's doctoral thesis was on organizational dynamics within which practices of laboratory test ordering are embedded and the impact of new computerized information technology on relationships between doctors and laboratory scientists at a metropolitan teaching hospital. She is now Researcher on a National Health and Medical Research Council funded project at St. George Hospital in South-Sydney, Australia.
Elizabeth Manias, B. Pharm., M. Pharm., R.N., M. N. Studies, Ph.D., is a registered nurse and a pharmacist. She is employed as an Associate Professor at the School of Nursing at the University of Melbourne, Australia. Her research endeavors include medication safety, interpersonal and organizational communication, and consumer participation. Specifically, her work considers different individuals' perspectives and the complexities of the dynamic environment in which communication takes place.
Rick Iedema, B.A., M.A., Ph.D., is Professor of Organizational Communication, Associate Dean (Research), Faculty of Humanities and Social Sciences at the University of Technology, Sydney, Australia. His research targets the organization of clinical work in hospitals, and he has published in journals such as Social Science & Medicine, Organization Studies, and Communication & Medicine.
Published Online: 2007-12-04
Published in Print: 2007-10-26