Skip to content
Licensed Unlicensed Requires Authentication Published by De Gruyter July 16, 2013

Emotion in Organizations: Considerations for Family Firms

  • Anat Rafaeli EMAIL logo

Abstract

I argue for the need to extend an existing and growing body of knowledge on emotions in organizations to family firms and suggest studying emotion dynamics in the family and the business along with their reciprocal influences and emotion contagion. I also point out the relevance of specific emotions such as anger and compassion in family firms and propose accounting for multiple levels of analysis of emotions such as dyads and groups. Finally, I make recommendations to address the potential danger of studying emotions in family firms.

References

Allred, K. G., J. Mallozi, F. Matsui, and C. P. Raia. 1997. “The Influence of Anger and Compassion on Negotiation Performance.” Organization Behavior and Human Performance 70:175–87.10.1006/obhd.1997.2705Search in Google Scholar

Ashkenasy, N. 2003. “Emotions in Organizations: A Multi-Level Perspective.” In Research in Multi-Level Issues, edited by F. Dansereau and F. J. Yammarino, Vol. 2: Multi-level issues in organizational behavior and strategy, 9–54. Oxford, UK: Elsevier/JAI Press.10.1016/S1475-9144(03)02002-2Search in Google Scholar

Ashkenasy, N., and B. Tse. 2000. “Transformational Leadership as Management of Emotion: A Conceptual Review.” In Emotions in the Workplace Theory, Research and Practice, edited by N. Ashkenasy, C. Hartel, and W. Zerbe, 221–36. Westport, CT: Quorum Books.Search in Google Scholar

Barsade, S. G. 2002. “The Ripple Effect: Emotional Contagion and Its Influence on Group Behavior.” Administrative Science Quarterly (47):644–75.10.2307/3094912Search in Google Scholar

Barsade, S. G., A. P. Brief, and S. E. Spataro. 2003. “The Affective Revolution in Organizational Behavior: The Emergence of a Paradigm.” In Organizational Behavior: The State of the Science, edited by J. Greenberg, 3–52. Mahwah, NJ: Erlbaum.Search in Google Scholar

Barsade, S. G., and D. E. Gibson. 1998. “Group Emotion: A View from Top and Bottom.” In Research on Managing on Groups and Teams, edited by D. Gruenfeld, B. Mannix, and M. Neale, 81–102. Stamford, CT: JAI Press.Search in Google Scholar

Barsade, S. G., and D. E. Gibson. 2007. “Why Does Affect Matter in Organizations?” Academy of Management Perspectives 21(1):36–59.10.5465/amp.2007.24286163Search in Google Scholar

Dasborough, M. T., N. M. Ashkanasy, E. Y. J. Tee, and H. H. M. Tse. 2009. “What Goes Around Comes Around: How Meso-Level Negative Emotional Contagion Can Ultimately Determine Organizational Attitudes Toward Leaders.” Leadership Quarterly 20(4):571–85.10.1016/j.leaqua.2009.04.009Search in Google Scholar

Dutton, J. E., M. Worline, P. J. Frost, and J. Lilius. 2006. “Explaining Compassion Organizing.” Administrative Science Quarterly 51:59–96.10.2189/asqu.51.1.59Search in Google Scholar

Erez, A., V. F. Misangyi, D. E. Johnson, M. A. LePine, and K. C. Halverson. 2008. “Stirring the Hearts of Followers: Charismatic Leadership as the Transferral of Affect.” Journal of Applied Psychology 93(3):602–16.10.1037/0021-9010.93.3.602Search in Google Scholar

Frost, P. J. 2002. Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. Boston, MA: Harvard Business Press.Search in Google Scholar

Grandey, A., J. M. Diefendorff, and D. Rupp. 2012. Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work. New York: Psychology Press/Routledge.10.4324/9780203100851Search in Google Scholar

Hareli, S., and A. Rafaeli. 2008. “Emotion Cycles: On the Social Influence of Emotion in Organizations.” Research in Organizational Behavior 28:35–59.10.1016/j.riob.2008.04.007Search in Google Scholar

Labaki, R., N. Michael-Tsabari, and R. K. Zachary. 2013. “Emotional Dimensions within the Family Business: Towards a Conceptualization.” In Handbook of Research on Family Business, edited by K. X. Smyrnios, P. Z. Poutziouris, and S. Goel, 2nd ed., 734–63. Northampton, Massachusetts, USA: Edwards Elgar Publisher.10.4337/9781781009383.00047Search in Google Scholar

Mawritz, M. B., D. M. Mayer, J. M. Hoobler, S. J. Wayne, and S. V. Marinova. 2012. “A Trickle-Down Model of Abusive Supervision.” Personnel Psychology 65(2):325–57.10.1111/j.1744-6570.2012.01246.xSearch in Google Scholar

Miron-Spektor, E., and A. Rafaeli. 2009. “The Effects of Anger at the Workplace: When, Where, and Why Observing Anger Enhances or Hinders Performance.” Research in Personnel and Human Resources 28:153–78.10.1108/S0742-7301(2009)0000028007Search in Google Scholar

Porath, C., & A. Erez. 2009. Overlooked But Not Untouched: How Rudeness Reduces Onlookers’ Performance on Routine and Creative Tasks, Organizational Behavior and Human Decision Processes, 109:29–44.Search in Google Scholar

Rafaeli, A. 1997. “What Is an Organization? Who Are the Members?” In Creating Tomorrow’s Organizations: A Handbook for Future Research in Organizational Behavior, edited by C. L. Cooper and S. E. Jackson, 121–39. New York: John Wiley & Sons.Search in Google Scholar

Rafaeli, A., A. Erez, R. Derfler, D. Efrat-Treister, and S. Ravid. 2012. “When Customers Exhibit Verbal Aggression Employees Pay Cognitive Costs.” Journal of Applied Psychology 931–50.10.1037/a0028559Search in Google Scholar

Rafaeli, A., and R. I. Sutton. 1987. “The Expression of Emotion as Part of the Work Role.” Academy of Management Review 12(1):23–37.10.2307/257991Search in Google Scholar

Rafaeli, A., and R. I. Sutton. 1989. “The Expression of Emotion in Organizational Life.” In Research in Organizational Behavior, edited by L. L. Cummings and B. M. Staw, Vol. 11, 1–42. Greenwich, CT: JAI Press.Search in Google Scholar

Rupp, D., A. S. Holub, and A. Grandey. 2007. “A Cognitive-Emotional Theory of Customer Injustice and Emotional Labor: Implications for Customer Service, Fairness Theory, and the Multifoci Perspective.” In Advances in the Psychology of Justice and Affect, edited by D. De Cremer, 205–232. United States: Information Age Publishing.Search in Google Scholar

Tran, V. 2007. “The Use, Overuse, and Misuse of Affect, Mood and Emotion in Organizational Research.” In Research on Emotion in Organizations, edited by C. Hartel, N. M. Ashkenasy, and W. Zerbe, Vol. 3, 31–52. New York: Elsevier.10.1016/S1746-9791(07)03002-7Search in Google Scholar

Tsui, A. S. 2013. “2012 Presidential Address on Compassion in Scholarship: Why Should We Care?” Academy of Management Review 38(2):167–80.10.5465/amr.2012.0408Search in Google Scholar

Van Kleef, G. A. 2008. “Emotions in Conflict and Negotiation: Introducing the Emotion-as-Information (EASI) Model.” In Research Companion to Emotion in Organizations, edited by N. M. Ashkenasy and C. L. Cooper, 392–404. Northampton, Massachusetts, USA: Edwards Elgar Publisher.Search in Google Scholar

Weiss, H. M., and R. Cropanzano. 1996. “Affective Events Theory: A Theoretical Discussion of the Structure, Causes and Consequences of Affective Experiences at Work.” In Research in Organizational Behavior, edited by R. I. Sutton and B. M. Staw, Vol. 18, 93–133. Greenwich, CT: JAI Press.Search in Google Scholar

Published Online: 2013-07-16

©2013 by Walter de Gruyter Berlin / Boston

Downloaded on 19.3.2024 from https://www.degruyter.com/document/doi/10.1515/erj-2013-0061/html
Scroll to top button