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Journal of Homeland Security and Emergency Management

Editor-in-Chief: Renda-Tanali, Irmak

Managing Editor: McGee, Sibel

IMPACT FACTOR 2018: 0.757

CiteScore 2018: 1.19

SCImago Journal Rank (SJR) 2018: 0.442
Source Normalized Impact per Paper (SNIP) 2018: 0.613

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Identifying Communication Strategies in Cases of Domestic Terrorism: Applying Cultural Context to the Fort Hood Shooting

Laura C. Farrell / Robert S. Littlefield
Published Online: 2012-06-19 | DOI: https://doi.org/10.1515/1547-7355.1949

Cultural context is emerging as one of the most important aspects of crisis communication; yet cultural context adds layers of complexity to situations that crisis theory has difficulty explaining. This study investigated the crisis communication strategies revealed through U.S. media during the immediate post-crisis phase of the November 5, 2009 Fort Hood shooting. A textual analysis identified situational crisis communication theory strategies (Coombs, 2006) employed by different spokespeople/groups. Cultural context emerged as a key variable in explaining what happened when culturally insensitive policies and procedures were revealed. This case illustrates the importance of incorporating a culturally sensitive approach to homeland security policies, procedures, and understanding.

Keywords: cultural context; homeland security; domestic terrorism; Fort Hood shooting; crisis communication

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Published Online: 2012-06-19

Citation Information: Journal of Homeland Security and Emergency Management, Volume 9, Issue 1, ISSN (Online) 1547-7355, DOI: https://doi.org/10.1515/1547-7355.1949.

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©2012 Walter de Gruyter GmbH & Co. KG, Berlin/Boston.Get Permission

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