Jump to ContentJump to Main Navigation
Show Summary Details
In This Section

Journal of Homeland Security and Emergency Management

Editor-in-Chief: Renda-Tanali, Irmak, D.Sc.

Managing Editor: McGee, Sibel, Ph.D.

4 Issues per year

IMPACT FACTOR increased in 2015: 0.466
5-year IMPACT FACTOR: 0.760

SCImago Journal Rank (SJR) 2015: 0.272
Source Normalized Impact per Paper (SNIP) 2015: 0.640
Impact per Publication (IPP) 2015: 0.493

See all formats and pricing
In This Section

The Evolving Role of the Public Information Officer: An Examination of Social Media in Emergency Management

Amanda L. Hughes
  • University of Colorado Boulder
/ Leysia Palen
  • University of Colorado Boulder
Published Online: 2012-06-21 | DOI: https://doi.org/10.1515/1547-7355.1976


This work examines how the introduction of social media has affected the role of the Public Information Officer (PIO)—the public relations component of the National Incident Management System (NIMS). Through analysis of 25 PIO interviews, we examine the work practice of PIOs and find that social media expand not only the scope and type of PIO work activity, but also the “information pathways” that exist between PIOs, the media, and members of the public. We model these changes and examine how the presence of social media challenges previous conceptualizations of PIO work. Lastly, we present a view of how PIO work could be better imagined for the future of emergency management organizations.

Keywords: crisis informatics; emergency management; ICT; NIMS; Public Information Officer; PIO; social media

About the article

Published Online: 2012-06-21

Citation Information: Journal of Homeland Security and Emergency Management, ISSN (Online) 1547-7355, DOI: https://doi.org/10.1515/1547-7355.1976. Export Citation

Citing Articles

Here you can find all Crossref-listed publications in which this article is cited. If you would like to receive automatic email messages as soon as this article is cited in other publications, simply activate the “Citation Alert” on the top of this page.

Christian Reuter, Thomas Ludwig, Marc-André Kaufhold, and Thomas Spielhofer
International Journal of Human-Computer Studies, 2016
Sharon Mastracci
Journal of Homeland Security and Emergency Management, 2015, Volume 12, Number 4
Dharma Dailey and Kate Starbird
Computer Supported Cooperative Work (CSCW), 2014, Volume 23, Number 4-6, Page 445
Ann Hayward Walker, Robert Pavia, Ann Bostrom, Thomas M. Leschine, and Kate Starbird
Human and Ecological Risk Assessment: An International Journal, 2015, Volume 21, Number 3, Page 667
Brendan Pender, Graham Currie, Alexa Delbosc, and Nirajan Shiwakoti
Transport Reviews, 2014, Volume 34, Number 4, Page 501
David M. Hondula and Rashmi Krishnamurthy
Public Administration Review, 2014, Volume 74, Number 2, Page 274
David E. Alexander
Science and Engineering Ethics, 2014, Volume 20, Number 3, Page 717
Elisabeth Sjöberg, Gary C. Barker, Jonas Landgren, Isaac Griberg, Jeffrey E. Skiby, Anna Tubbin, Anne von Stapelmohr, Malin Härenstam, Mikael Jansson, and Rickard Knutsson
Biosecurity and Bioterrorism: Biodefense Strategy, Practice, and Science, 2013, Volume 11, Number S1, Page S264

Comments (0)

Please log in or register to comment.
Log in