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Journal of Homeland Security and Emergency Management

Editor-in-Chief: Renda-Tanali, Irmak, D.Sc.

Managing Editor: McGee, Sibel, Ph.D.

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1547-7355
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Social Media in Crisis: When Professional Responders Meet Digital Volunteers

Amanda Lee Hughes / Andrea H. Tapia
Published Online: 2015-03-14 | DOI: https://doi.org/10.1515/jhsem-2014-0080

Abstract

In this paper, we examine the socio-technical impact that social media has had on coordination between professional emergency responders and digital volunteers. Drawing from the research literature, we outline the problem space and explore ways to improve coordination and collaboration between these two groups. Possible improvements include mediators, revisiting trust, emergency policy and process changes, a bounded social environment, digital volunteer data as context, and computational solutions. As the space matures and collaboration improves, we predict that professional responders will begin to rely on the data and products produced by digital volunteers. Volunteer groups will be challenged to mature as well, to develop volunteer management systems, permanent staff, data management practices, and training for new volunteers to ensure consistent response to professional responders as needed.

Keywords: crisis informatics; digital volunteers; social media

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About the article

Corresponding author: Amanda Lee Hughes, Computer Science Department, Utah State University, Logan, UT, USA, e-mail:


Published Online: 2015-03-14

Published in Print: 2015-09-01


Citation Information: Journal of Homeland Security and Emergency Management, ISSN (Online) 1547-7355, ISSN (Print) 2194-6361, DOI: https://doi.org/10.1515/jhsem-2014-0080.

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