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Libri

International Journal of Libraries and Information Studies

Editor-in-Chief: Albright, Kendra S. / Bothma, Theo J.D.


IMPACT FACTOR 2017: 0.500
5-year IMPACT FACTOR: 0.596

CiteScore 2018: 0.71

SCImago Journal Rank (SJR) 2018: 0.314
Source Normalized Impact per Paper (SNIP) 2018: 0.626

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1865-8423
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Volume 55, Issue 2-3

Issues

Usability Assessment of Academic Digital Libraries: Effectiveness, Efficiency, Satisfaction, and Learnability

Judy Jeng
  • Corresponding author
  • School of Communication, Information, and Library Studies, Rutgers, The State University of New Jersey, New Brunswick, NJ, U.S.A.
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
Published Online: 2008-01-07 | DOI: https://doi.org/10.1515/LIBR.2005.96

This study is to develop and evaluate methods and instruments for assessing the usability of digital libraries. It discusses the dimensions of usability, what methods have been applied in evaluating usability of digital libraries, their applicability, and criteria. It is found in the study that there exists an interlocking relationship among effectiveness, efficiency, and satisfaction. It provides operational criteria for effectiveness, efficiency, satisfaction, and learnability. It discovers users' criteria on “ease of use,” “organization of information,” “terminology and labeling,” “visual attractiveness,” and “mistake recovery.” Common causes of “user lostness” were found. “Click cost” was examined.

About the article

Judy Jeng, School of Communication, Information, and Library Studies, Rutgers, The State University of New Jersey, 4 Huntington Street, New Brunswick, NJ 08901-1071, U.S.A. E-mail:


Received: 2005-05-30

Accepted: 2005-08-04

Published Online: 2008-01-07

Published in Print: 2005-10-10


Citation Information: Libri, Volume 55, Issue 2-3, Pages 96–121, ISSN (Print) 0024-2667, DOI: https://doi.org/10.1515/LIBR.2005.96.

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