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Open Medicine

formerly Central European Journal of Medicine

Editor-in-Chief: Darzynkiewicz, Zbigniew


IMPACT FACTOR 2018: 1.221

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2391-5463
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Volume 10, Issue 1

Issues

Volume 10 (2015)

Social psychological predictors of satisfaction with intrapartum and postpartum care – what matters to women in Czech maternity hospitals?

Lea Takács
  • Department of Psychology Faculty of Arts and Philosophy, Charles University, Nám. J. Palacha 2,116 38, Prague 1, Czech Republic
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
/ Jitka Mlíková Seidlerová / Lenka Šulová
  • Department of Psychology Faculty of Arts and Philosophy, Charles University, Nám. J. Palacha 2,116 38, Prague 1, Czech Republic
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
/ Simona Horáková Hoskovcová
  • Department of Psychology Faculty of Arts and Philosophy, Charles University, Nám. J. Palacha 2,116 38, Prague 1, Czech Republic
  • Other articles by this author:
  • De Gruyter OnlineGoogle Scholar
Published Online: 2015-02-02 | DOI: https://doi.org/10.1515/med-2015-0022

Abstract

Objective: To identify the social psychological factors affecting women’s evaluation of care provided in Czech maternity hospitals using following criteria: satisfaction with intrapartum and postpartum care, willingness to return to a given hospital and to recommend the hospital to others.

Methods: 762 women completed a 71-item original Czech questionnaire KLI-P designed to measure the psychosocial climate in both delivery and after-birth unit on six scales. The sample was representative of the Czech parturients population. Multivariate logistic regression was used to investigate the predictive value of the questionnaire scales for maternal satisfaction, willingness to return to and to recommend a given hospital.

Results: For delivery unit, the satisfaction predictors were: helpfulness and empathy of midwives (Χ2=48.9), communication of information and availability of caregivers (Χ2=16.6), helpfulness and empathy of physicians (Χ2=10.9), symmetrical and respectful attitude of staff members (Χ2=9.7) and physical comfort and services (Χ2=7.6). The predictors of satisfaction with after-birth unit included helpfulness and empathy of the staff (Χ2≥42.1), communication of information and availability of caregivers (Χ2=52.5), physical comfort and services (Χ2=30.6), control and involvement in decision-making (Χ2=6.6) and parity (Χ2=8.6). The factors influencing women’s willingness to return to and to recommend a hospital differed from the predictors of general satisfaction.

Conclusions: The satisfaction factors revealed in this research correspond predominantly to the results of studies conducted in other countries (warm, non-formal and supportive approach, sufficient and well-timed provision of information and explanation, availability of caregivers, physical environment). However, participation in decision making, which has been repeatedly shown to be among the strongest predictors of childbirth satisfaction, was not important for the Czech parturients’ satisfaction with intrapartal care. This finding can be explained by different attitudes and expectations of both parturients and caregivers in a post-totalitarian country.

Keywords: Maternity care; satisfaction with childbirth care; patient-caregiver relationship; women’s health; patient satisfaction

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About the article

Received: 2014-11-11

Accepted: 2014-11-28

Published Online: 2015-02-02


Citation Information: Open Medicine, Volume 10, Issue 1, ISSN (Online) 2391-5463, DOI: https://doi.org/10.1515/med-2015-0022.

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© 2015 Lea Takács et al.. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License. BY-NC-ND 3.0

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