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Proceedings of the International Conference on Business Excellence

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The workplace satisfaction of Romania’s medical personnel in state and public institutions

Cristina Ghenu
Published Online: 2017-08-26 | DOI: https://doi.org/10.1515/picbe-2017-0044

Abstract

Nowadays the Romanian medical system is facing changes in terms of qualified personnel. Each year a great number of doctors decide to leave Romania in order to conduct practice in other countries with better working conditions. In this situation where doctors are no longer pleased to work in Romanian institutions, can we question the quality of their working environment? This study aims to determine the workplace satisfaction of Romania’s medical personnel currently working in private as well as state healthcare institutions. In this process, the study also discloses the inside image of Romanian medical units concerning the quality of the working environment, the quality of communications between subordinates belonging to the same section as well as their relations with their „direct superior”, „hierarchic superior” and „senior management”. To construct the current research, Romanian medical personnel completed a survey in order to determine their knowledge and judgment regarding their working environment. The research implied two phases: the first phase lasted one month and a half during which 100 medical personnel from a public hospital were selected to answer a survey; the second phase followed and it targeted the application of the same questions on 100 medical personnel working in a private institution. The survey comprised situations of everyday life in which any employee can be found. The results reveal the present situation of Romanian medical personnel, how often, despite of their unpleasant working conditions, they are forced to give their best in order to provide the quality medical treatment that any patient is entitled to. Therefore, the findings (1) reveal the inside image of Romanian hospital’s system and (2) offer an empirical foundation for subsequent research and improvement of working environments in Romanian hospitals.

Keywords: employee satisfaction; Romanian medical personnel; state hospital; private hospital

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About the article

Published Online: 2017-08-26

Published in Print: 2017-07-01


Citation Information: Proceedings of the International Conference on Business Excellence, Volume 11, Issue 1, Pages 411–417, ISSN (Online) 2558-9652, DOI: https://doi.org/10.1515/picbe-2017-0044.

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© 2017 Cristina Ghenu, published by De Gruyter Open. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License. BY-NC-ND 3.0

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