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Proceedings of the International Conference on Business Excellence

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Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

Zaid Yaseen Saud Al-Dulaimi
Published Online: 2017-08-26 | DOI: https://doi.org/10.1515/picbe-2017-0052

Abstract

Studying students’ satisfaction within the modern context aims to develop the higher education institutions; students’ satisfaction has become one of the most important factors in the process of developing the educational process. Thus, the purpose was to analyze data collected from a sample of 800 students divided equally between Romania and Iraq to measure their satisfaction with educational services delivered by the two countries’ universities. The study concluded that the level of the students’ satisfaction in Romanian universities is higher than that of their Iraqi counterparts. The researcher recommend that the Romanian universities should continue with the development of the educational plans, and with the enhancement of the programs adopted by the universities to increase the level of quality in their educational processes. For the Iraqi universities, the study recommends that Iraqi universities should give a much more important role to students’ satisfaction as one of the most important factors for measuring the quality of their educational services, the administrative staffs in the Iraqi universities should work harder to meet the expectations and needs of their students.

Keywords: educational services; service quality; measuring costumer’s satisfaction; students’ satisfaction

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About the article

Published Online: 2017-08-26

Published in Print: 2017-07-01


Citation Information: Proceedings of the International Conference on Business Excellence, Volume 11, Issue 1, Pages 482–492, ISSN (Online) 2558-9652, DOI: https://doi.org/10.1515/picbe-2017-0052.

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© 2017 Zaid Yaseen Saud Al-Dulaimi, published by De Gruyter Open. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License. BY-NC-ND 3.0

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