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Volume 37, Issue 4


Quality of Experience: Terminology, Methods and Applications

Sebastian Möller
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  • Quality and Usability Lab, Telekom Innovation Laboratories, TU Berlin, Sekr. TEL. 18, Ernst-Reuter-Platz 7, 10587 Berlin, Germany
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/ Alexander Raake
Published Online: 2014-10-25 | DOI: https://doi.org/10.1515/pik-2014-0027


In this paper, we discuss how the concept of Quality of Experience (QoE) has evolved during the last two decades, resulting in a need for a common terminology, as well as the need for applying the identified concepts to new applications and services. Regarding the first issue, we review the development of definitions of quality and QoE, and summarize the latest status which resulted in the ‘Qualinet White Paper on Definitions of Quality of Experience’, the history of which will be briefly reviewed, pointing out recent further developments. Regarding the second issue, we summarize methods and applications which have been collected in a recently edited book following the Qualinet White Paper, and which the present paper is largely based on.

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Published Online: 2014-10-25

Published in Print: 2014-12-01

Citation Information: PIK - Praxis der Informationsverarbeitung und Kommunikation, Volume 37, Issue 4, Pages 255–263, ISSN (Online) 1865-8342, ISSN (Print) 0930-5157, DOI: https://doi.org/10.1515/pik-2014-0027.

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