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Paladyn, Journal of Behavioral Robotics

Editor-in-Chief: Schöner, Gregor


CiteScore 2017: 0.33

SCImago Journal Rank (SJR) 2017: 0.104

ICV 2017: 99.90

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2081-4836
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The impact of peoples’ personal dispositions and personalities on their trust of robots in an emergency scenario

Alessandra Rossi
  • Corresponding author
  • Adaptive Systems Research Group, School of Computer Science, University of Hertfordshire, Hatfield, UK
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/ Kerstin Dautenhahn / Kheng Lee Koay / Michael L. Walters
Published Online: 2018-07-18 | DOI: https://doi.org/10.1515/pjbr-2018-0010

Abstract

Humans should be able to trust that they can safely interact with their home companion robot. However, robots can exhibit occasional mechanical, programming or functional errors. We hypothesise that the severity of the consequences and the timing of a robot’s different types of erroneous behaviours during an interaction may have different impacts on users’ attitudes towards a domestic robot. First, we investigated human users’ perceptions of the severity of various categories of potential errors that are likely to be exhibited by a domestic robot. Second, we used an interactive storyboard to evaluate participants’ degree of trust in the robot after it performed tasks either correctly, or with ‘small’ or ‘big’ errors. Finally, we analysed the correlation between participants’ responses regarding their personality, predisposition to trust other humans, their perceptions of robots, and their interaction with the robot. We conclude that there is correlation between the magnitude of an error performed by a robot and the corresponding loss of trust by the human towards the robot. Moreover we observed that some traits of participants’ personalities (conscientiousness and agreeableness) and their disposition of trusting other humans (benevolence) significantly increased their tendency to trust a robot more during an emergency scenario.

Keywords: human-robot interaction; social robotics; robot companion; trust in robots; disposition of trust; personality traits

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About the article

Received: 2018-02-07

Accepted: 2018-05-28

Published Online: 2018-07-18


Citation Information: Paladyn, Journal of Behavioral Robotics, Volume 9, Issue 1, Pages 137–154, ISSN (Online) 2081-4836, DOI: https://doi.org/10.1515/pjbr-2018-0010.

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© 2018 Alessandra Rossi et al. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. BY-NC-ND 4.0

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